We do our absolute best to personally inspect each item, and to test it for basic functionality. If there are any issues, such as damaged packaging, a minor dent or defect, we will describe it in the listing. If you feel that your item was not as described, please contact us prior to opening a case with eBay or leaving negative feedback. When an eBay case is opened, it limits the available options we have to ensure a great customer experience. Thank you for shopping with us!