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Afbeelding 1 van 5
The Customer Service Revolution: Overthrow Conventional Business, In - NEW
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Bevindt zich in: Caledonia, Michigan, Verenigde Staten
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eBay-objectnummer:404432125441
Specificaties
- Objectstaat
- ISBN
- 9781626341296
- Book Title
- Customer Service Revolution : Overthrow Conventional Business, Inspire Employees, and Change the World
- Publisher
- Greenleaf Book Group
- Item Length
- 8 in
- Publication Year
- 2015
- Format
- Hardcover
- Language
- English
- Item Height
- 5.5 in
- Genre
- Business & Economics
- Topic
- Training, Organizational Behavior, Customer Relations
- Item Weight
- 12.8 Oz
- Item Width
- 0.1 in
- Number of Pages
- 200 Pages
Over dit product
Product Identifiers
Publisher
Greenleaf Book Group
ISBN-10
162634129X
ISBN-13
9781626341296
eBay Product ID (ePID)
20038436005
Product Key Features
Book Title
Customer Service Revolution : Overthrow Conventional Business, Inspire Employees, and Change the World
Number of Pages
200 Pages
Language
English
Publication Year
2015
Topic
Training, Organizational Behavior, Customer Relations
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
5.5 in
Item Weight
12.8 Oz
Item Length
8 in
Item Width
0.1 in
Additional Product Features
Intended Audience
Trade
TitleLeading
The
Reviews
"This is not only a book that every manager should read, but also every employee. If you want to take advantage of what John DiJulius teaches, then everyone must be part of the customer service revolution." -- Shep Hyken , customer service expert and New York Times bestselling author of The Amazement Revolution, "Service aptitude is a big idea. Customer service is an investment, not an expense--the new marketing is here and it looks like this." --Seth Godin, New York Times bestselling author of Linchpin, "In this hyper-connected, hyper-informed let-the-seller-beware world, the old rules of customer service just don't apply. John DiJulius gets that. He also knows that service comes from a happy heart. You'll learn something valuable about customer relations, sure. But you can learn something even more important from this book: How to be a better person." --Daniel H. Pink, New York Times bestselling author of To Sell Is Human and Drive
Synopsis
In The Customer Service Revolution , DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer--which ultimately permeates into people's personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert's Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant., Changing the world by creating a Customer service revolution! In today's world, it is all about rapid transactions versus genuine interactions. DiJulius illustrates ways to teach every member of your organization to have empathy and compassion for their Customer, internally and externally, which builds relationships and creates emotional connection and brand loyalty. The Customer Service Revolution is a practical--and entertaining--guide to offering exceptional experiences, which is currently one of the only sustainable differentiators amongst competing businesses., In The Customer Service Revolution , DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer--which ultimately permeates into people's personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert's Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
LC Classification Number
HF5415.5.D55 2015
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