Afbeelding 1 van 7
Afbeelding 1 van 7
Managing Knock Your Socks Off Service by Chip R Bell & Ron Zemke
US $3,50
OngeveerEUR 3,14
Objectstaat:
Goed
Een boek dat is gelezen, maar zich in goede staat bevindt. De kaft is zeer minimaal beschadigd (er zijn bijvoorbeeld slijtplekken), maar er zijn geen deukjes of scheuren. De harde kaft heeft mogelijk geen stofomslag meer. De boekband vertoont minimale slijtage. De meeste bladzijden zijn onbeschadigd. Er zijn weinig vouwen en scheuren en er is vrijwel geen tekst met potlood onderstreept of met een accentueerstift gemarkeerd. Er is niet in de kantlijn geschreven. Er ontbreken geen bladzijden. Bekijk de aanbieding van de verkoper voor de volledige details en een beschrijving van gebreken.
Verzendkosten:
US $4,63 (ongeveer EUR 4,16) USPS Media MailTM.
Bevindt zich in: Del Rio, Texas, Verenigde Staten
Levering:
Geschatte levering tussen ma, 30 sep en vr, 4 okt tot 43230
Retourbeleid:
30 dagen om te retourneren. Koper betaalt voor retourzending.
Betalingen:
Winkel met vertrouwen
De verkoper neemt de volledige verantwoordelijkheid voor deze aanbieding.
eBay-objectnummer:404035352186
Specificaties
- Objectstaat
- Subjects
- Personal & Professional Development
- ISBN
- 9780814477847
- EAN
- 9780814477847
- Book Title
- Managing Knock Your Socks Off Service
- Book Series
- Knock Your Socks Off Ser.
- Publisher
- Amacom
- Item Length
- 9 in
- Publication Year
- 1992
- Format
- Trade Paperback
- Language
- English
- Illustrator
- Bush, John, Yes
- Item Height
- 0.5 in
- Genre
- Business & Economics
- Topic
- Customer Relations, General
- Item Weight
- 12 Oz
- Item Width
- 6 in
- Number of Pages
- 136 Pages
Over dit product
Product Identifiers
Publisher
Amacom
ISBN-10
0814477844
ISBN-13
9780814477847
eBay Product ID (ePID)
1009122
Product Key Features
Book Title
Managing Knock Your Socks Off Service
Number of Pages
136 Pages
Language
English
Publication Year
1992
Topic
Customer Relations, General
Illustrator
Bush, John, Yes
Genre
Business & Economics
Book Series
Knock Your Socks Off Ser.
Format
Trade Paperback
Dimensions
Item Height
0.5 in
Item Weight
12 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
91-048064
Dewey Edition
22
Dewey Decimal
658.8/12
Synopsis
In Delivering Knock Your Socks off Service, Ron Zemke gave service providers a crash course in how to care for customers. Now, in Managing Knock Your Socks Off Service, Zemke and Chip Bell show managers how to make exemplary service ""happen"" in their organization over and over again. As Zemke and Bell point out, having excellent service providers is only half of the service battle. For without support and appreciation for a good job, and the right systems to deliver what they've promised customers, service providers soon wither and die - or quit. And worse, customers go off in search of care. Written for front-line managers, supervisors, and owners of small companies, Managing Knock Your Socks Off Service shows how to create good service on a day-to-day, real-time, every-time basis. Zemke and Bell present eight clear goals for ensuring superior service: 1. Find and retain quality people 2. Know your customers intimately 3. Focus your unit on a specific organizational purpose 4. Create easy-to-do-business-with delivery systems 5. Train - and support - employees 6. Involve and empower employees 7. Recognize and reward good performance 8. Set the tone and lead the way through your personal example In spirited detail, Managing Knock Your Socks Off Service presents practical ways to achieve excellence in each of these vital areas. Chapters are filled with quotes from service standard-setters, such as Marriott, Federal Express, and Southwest Airlines. According to Zemke and Bell: ""The corporate hero of the 1990's will be the manager who understands the design, development, and delivery of high-quality service."" Managing Knock Your Socks Off Service will help create a new generation of service quality heroes." ", "In Delivering Knock Your Socks off Service, Ron Zemke gave service providers a crash course in how to care for customers. Now, in Managing Knock Your Socks Off Service, Zemke and Chip Bell show managers how to make exemplary service ""happen"" in their organization over and over again. As Zemke and Bell point out, having excellent service providers is only half of the service battle. For without support and appreciation for a good job, and the right systems to deliver what they've promised customers, service providers soon wither and die -- or quit. And worse, customers go off in search of care. Written for front-line managers, supervisors, and owners of small companies, Managing Knock Your Socks Off Service shows how to create good service on a day-to-day, real-time, every-time basis. Zemke and Bell present eight clear goals for ensuring superior service: 1. Find and retain quality people 2. Know your customers intimately 3. Focus your unit on a specific organizational purpose 4. Create easy-to-do-business-with delivery systems 5. Train -- and support -- employees 6. Involve and empower employees 7. Recognize and reward good performance 8. Set the tone and lead the way through your personal example In spirited detail, Managing Knock Your Socks Off Service presents practical ways to achieve excellence in each of these vital areas. Chapters are filled with quotes from service standard-setters, such as Marriott, Federal Express, and Southwest Airlines. According to Zemke and Bell: ""The corporate hero of the 1990's will be the manager who understands the design, development, and delivery of high-quality service."" Managing Knock Your Socks Off Service will help create a new generation of service quality heroes."
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