Afbeelding 1 van 1
Dental Reception and Supervisory Management by Glenys Bridges: New
Objectstaat:
Prijs:
US $58,55
OngeveerEUR 54,15
- Nu kopenDental Reception and Supervisory Management by Glenys Bridges: New
Verzendkosten:
Bevindt zich in: Sparks, Nevada, Verenigde Staten
Levering:
Geschatte levering tussen do, 13 jun en di, 18 jun tot 43230
Retourbeleid:
30 dagen om te retourneren. Koper betaalt voor retourzending. Details bekijken- voor meer informatie over retourzendingen
Betalingen:
Winkel met vertrouwen
Verkopergegevens
- 98,5% positive feedback
Ingeschreven als zakelijke verkoper
De verkoper neemt de volledige verantwoordelijkheid voor deze aanbieding.
eBay-objectnummer:403954003845
Specificaties
- Objectstaat
- Book Title
- Dental Reception and Supervisory Management
- Publication Date
- 2019-04-19
- Edition Number
- 2
- ISBN
- 9781119513087
- Subject Area
- Business & Economics, Medical
- Publication Name
- Dental Reception and Supervisory Management
- Item Length
- 9.4 in
- Publisher
- Wiley & Sons, Incorporated, John
- Subject
- Secretarial Aids & Training, Dentistry / Practice Management
- Publication Year
- 2019
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.4 in
- Item Width
- 6.5 in
- Item Weight
- 8 Oz
- Number of Pages
- 136 Pages
Over dit product
Product Information
Dental Reception and Practice Management 2nd Edition is the dental office administrator's essential companion to all aspects of reception work and supervisory practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition, it explains the development of dental care, enhancing the reader's understanding and awareness of the necessary clinical aspects of dentistry. It also addresses the General Dental Council's Standards for the Dental Team, which details the nine principals for observing patient rights, and looks at new regulations introduced by the Health and Social Care Act. Provides practical advice for dental receptionists wishing to upgrade their skills Covers all aspects of the receptionist role, from administration and marketing to quality management and patient experience Looks at new standards and regulations put into effect Offers concrete suggestions to improve dental practices and further patient health Includes access to a companion website with case studies and links to useful websites Dental Reception and Practice Management 2nd Edition is designed for use by dental receptionists in practice and for use in dental reception courses. It will also greatly benefit dental nurses, dental hygienists, and dentists.
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1119513081
ISBN-13
9781119513087
eBay Product ID (ePID)
22038711518
Product Key Features
Publication Name
Dental Reception and Supervisory Management
Format
Trade Paperback
Language
English
Subject
Secretarial Aids & Training, Dentistry / Practice Management
Publication Year
2019
Type
Textbook
Subject Area
Business & Economics, Medical
Number of Pages
136 Pages
Dimensions
Item Length
9.4 in
Item Height
0.4 in
Item Width
6.5 in
Item Weight
8 Oz
Additional Product Features
Edition Number
2
LCCN
2018-051417
Intended Audience
Scholarly & Professional
Lc Classification Number
Rk58
Table of Content
Preface ix About the Companion Website xi 1 The Developing World of Dental Care Services 1 History of the Nonclinical Dental Team 1 The Ethos and Ethics of Dental Care 4 Dental Reception Skills 6 Supervisory Management Skills 8 Reception Manager Personal Specifications 11 Salary 12 2 Administration 13 The Administrative Role on the Front Desk 13 Building Dynamic Systems 14 Dental Reception Systems 14 Keeping Systems Fit for Purpose 15 Supervising Administrative Tasks Carried out by Receptionists in Your Practice 17 Rules for an Effective and Efficient Reception Desk 19 Providing Written Instructions 21 3 Marketing 23 Marketing Definition 23 Market Research 24 Marketing Mix 24 Effective Marketing to Create a Competitive Edge 27 Product Sales 27 4 Financial Administration 31 Financial Aspects of Patient Consent 31 Managing Cash Flow 31 Credit and Collections 31 Protecting Practice Income 31 Terms of Business 32 Informing Patients of Fees and Payment Terms 33 Written Estimates 33 Payments Due 34 Collecting Fees Patient Payments 34 Informing Patients of Fees Due 34 Website 35 Perception of Value: Car Parking Issues and Welcome Packs 35 5 Staff Selection 37 Define the Current Needs of the Practice 39 Advertising Job Openings 42 Preparing a Fulfilment Pack and Posting the Job 42 Creating the Shortlist 42 Interviewing 43 The Provisional Job Offer 44 Appendix 5.1: Interview Record Form 44 6 Quality Management 47 Quality in Dental Care 47 The Receptionists Role for Quality Management 47 Health and Social Care Act 2008 47 Definitions 48 The Role of Policy and Procedure 48 Continuous Improvement 49 Quality Theory 49 Total Quality Management (TQM) 52 Policy Building 52 Making Improvements 53 Systemic Shortfalls 53 Quality Audit 55 Policy, Process, and Procedure 56 Quality Circles in Practice 57 Quality Summary 58 7 Working as a Team 59 The Role of Management and Leadership 59 Nature and Nurture 60 Team Roles and Related Behaviours 60 Communication - The Cement of Society 62 Defence Mechanisms 63 Burnout 63 Working Successfully with Difficult People 63 What Can You Do? 67 Communicate with Care 67 8 Team Meetings 69 Introduction 69 Structuring Team Meetings 69 Communication Aids for a Team Meeting 71 Experiential Learning 72 Structure Information to Assist Remembering 73 Answering Questions 75 Gathering Feedback 75 9 Safety and Well Being 77 Safeguarding 77 Safeguarding Children and Vulnerable Adults 77 Vulnerable Adults 77 A Stepped Approach to Safeguarding 77 Principles of Safeguarding Vulnerable Adults 78 Children 79 Modern Slavery Act of 2015 80 Mental Capacity Act of 2005 81 Health and Safety Laws 83 Risk Assessment − Because Prevention Is Better than Cure 84 Hazards 86 Employee Responsibilities 89 10 Customer Care 91 Steps of the Patient Journey 91 Customer Care Strategy 92 Making Patients Feel Valued 95 Gathering Patient Feedback 98 Private Dental Care Complaints 101 11 Treatment Coordination 103 Practical Considerations 103 The Business Case for Care Coordination 104 Working with Patients 106 Care Plan Scripts 107 Preventative Home Care 108 Appointment Planning 108 Practical Considerations 108 Ethical Aspects of Coordinated Care 109 Ethical Selling 109 Informed Consent 110 Practical Considerations 110 Care Quality Standards 110 12 Computers in Dentistry 113 Using Computers for Dental Administration 113 Data Security and Protection - NHS Practices 113 General Data Protection Regulations 115 Emails and Messaging 116 Health and Safety Issues when Using Computers at Work 117 Index 119
Copyright Date
2019
Objectbeschrijving van de verkoper
Informatie van zakelijke verkoper
Alibris, Inc.
Rob Lambert
2560 9th St
Ste 215
94710-2565 Berkeley, CA
United States
Ik verklaar dat al mijn verkoopactiviteiten zullen voldoen aan alle wet- en regelgeving van de EU.
De verkoper neemt de volledige verantwoordelijkheid voor deze aanbieding.
eBay-objectnummer:403954003845
Verzending en verwerking
Objectlocatie:
Sparks, Nevada, Verenigde Staten
Wordt verzonden naar:
Albanië, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama's, Bahrein, Bangladesh, België, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnië en Herzegovina, Botswana, Brunei Darussalam, Bulgarije, Burkina Faso, Burundi, Cambodja, Canada, Centraal-Afrikaanse Republiek, Chili, China, Colombia, Costa Rica, Cyprus, Democratische Republiek Congo, Denemarken, Djibouti, Dominicaanse Republiek, Duitsland, Ecuador, Egypte, El Salvador, Equatoriaal-Guinea, Eritrea, Estland, Ethiopië, Fiji, Filipijnen, Finland, Frankrijk, Gabon, Gambia, Georgië, Ghana, Gibraltar, Grenada, Griekenland, Groenland, Guatemala, Guinee, Guyana, Haïti, Honduras, Hongarije, Hongkong, IJsland, Ierland, India, Indonesië, Israël, Italië, Ivoorkust, Jamaica, Japan, Jemen, Jordanië, Kaaimaneilanden, Kaapverdische eilanden, Kameroen, Kazachstan, Kenia, Kirgizië, Kiribati, Koeweit, Kroatië, Laos, Lesotho, Letland, Liechtenstein, Litouwen, Luxemburg, Macau, Macedonië, Madagaskar, Malawi, Maldiven, Maleisië, Mali, Malta, Marokko, Mauritanië, Mauritius, Mexico, Moldavië, Monaco, Mongolië, Montenegro, Montserrat, Mozambique, Namibië, Nauru, Nederland, Nepal, Nicaragua, Nieuw-Zeeland, Niger, Noorwegen, Oeganda, Oezbekistan, Oman, Oostenrijk, Pakistan, Panama, Papoea-Nieuw-Guinea, Paraguay, Peru, Polen, Portugal, Qatar, Republiek Congo, Roemenië, Rwanda, Saint Kitts en Nevis, Saint Lucia, Saint Vincent en de Grenadines, San Marino, Saudi-Arabië, Senegal, Servië, Seychellen, Sierra Leone, Singapore, Slovenië, Slowakije, Solomoneilanden, Spanje, Sri Lanka, Suriname, Swaziland, Tadzjikistan, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad en Tobago, Tsjaad, Tsjechië, Tunesië, Turkije, Turkmenistan, Turks- en Caicoseilanden, Uruguay, Vanuatu, Vaticaanstad, Verenigd Koninkrijk, Verenigde Arabische Emiraten, Verenigde Staten, Vietnam, Wallis en Futuna, Westelijk Samoa, Zambia, Zimbabwe, Zuid-Afrika, Zuid-Korea, Zweden, Zwitserland
Uitgesloten:
APO/FPO, Afghanistan, Alaska/Hawaï, Algerije, Amerikaanse protectoraten, Barbados, Brazilië, Frans-Guyana, Frans-Polynesië, Guadeloupe, Guinee-Bissau, Irak, Liberia, Libië, Martinique, Nieuw-Caledonië, Nigeria, Oekraïne, Russische Federatie, Réunion, Venezuela, Wit-Rusland
| Verzending en verwerking | Tot | Service | Levering*Zie opmerkingen over levering |
|---|---|---|---|
| Gratis verzending | Verenigde Staten | Standard Shipping | Geschatte levering tussen do, 13 jun en di, 18 jun tot 43230 |
| US $5,50 (ongeveer EUR 5,09) | Verenigde Staten | Expedited Shipping | Geschatte levering tussen wo, 12 jun en vr, 14 jun tot 43230 |
| Verwerkingstijd |
|---|
| Wordt doorgaans binnen 2 werkdagen na ontvangst van betaling verzonden. |
| Belasting |
|---|
| Verkoper berekent btw in |
Btw voor objectnr.403954003845
Btw voor objectnr.403954003845
Verkoper berekent btw op objecten die naar de volgende staten worden verzonden:
| Staat | Btw-tarief |
|---|
Retourbeleid
| Nadat u het object hebt ontvangen, kunt u contact opnemen met de verkoper binnen | Terugbetaling wordt verstrekt als | Kosten voor retourzending |
|---|---|---|
| 30 dagen | Geld terug | Koper betaalt voor retourzending |
De koper is verantwoordelijk voor de kosten van de retourzending.
| Details retourbeleid |
|---|
| Retourzendingen geaccepteerd |
Betalingsgegevens
Betalingsmethoden
Ingeschreven als zakelijke verkoper
Feedback verkoper (461.685)
c***9 (137)- Feedback gegeven door koper.
Afgelopen maand
Geverifieerde aankoop
audiobook - I have not listened to it, yet. I'm sure it's okay.
l***l (26)- Feedback gegeven door koper.
Afgelopen maand
Geverifieerde aankoop
it was all thier thank you..
r***i (21)- Feedback gegeven door koper.
Afgelopen maand
Geverifieerde aankoop
Not the best condition but ok.