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Colin Cowie The Gold Standard (Hardback)
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Objectstaat:
Meer dan 10 beschikbaar / 2 verkocht
Verzendkosten:
Bevindt zich in: 60502, Verenigde Staten
Levering:
Geschatte levering tussen vr, 10 mei en ma, 13 mei tot 43230
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30 dagen om te retourneren. Koper betaalt voor retourzending. Details bekijken- voor meer informatie over retourzendingen
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- 97,1% positive feedback
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eBay-objectnummer:395094643497
Specificaties
- Objectstaat
- Publication Name
- The Gold Standard
- Title
- The Gold Standard
- Subtitle
- Giving Your Customers What They Didn't Know They Wanted
- ISBN-10
- 1400224004
- EAN
- 9781400224005
- ISBN
- 9781400224005
- Release Year
- 2021
- Release Date
- 10/14/2021
- Country/Region of Manufacture
- US
- Book Title
- Gold Standard : Giving Your Customers What They Didn't Know They Wanted
- Item Length
- 9.3in
- Publisher
- HarperCollins Leadership
- Publication Year
- 2021
- Format
- Hardcover
- Language
- English
- Item Height
- 1in
- Genre
- Business & Economics
- Topic
- Industries / Service, Customer Relations, Industries / Hospitality, Travel & Tourism, Commerce
- Item Width
- 6.4in
- Item Weight
- 13.8 Oz
- Number of Pages
- 288 Pages
Over dit product
Product Information
Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world's most demanding clients. If you're searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book. Colin Cowie, one of the world's most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer-service culture that anyone can tailor to their own needs, whether you're a shopkeeper, corporate marketing director, or budding event planner. Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event-planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world--including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few. In this book, you will: Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team. Learn how you can align your vision with your essential mission statement. Discover the core values, including service and accountability, that fuel Colin's customer-care ethos, and how you can apply those values to your own business. Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers. Become armed to inspire and empower your team. Be guided to create your own "bible" of scripts, protocols, and procedures that will streamline customer-care situations while making every customer feel like their individual desires are being taken care of. Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn't complain when something goes wrong versus one who does.
Product Identifiers
Publisher
HarperCollins Leadership
ISBN-10
1400224004
ISBN-13
9781400224005
eBay Product ID (ePID)
6050409869
Product Key Features
Book Title
Gold Standard : Giving Your Customers What They Didn't Know They Wanted
Format
Hardcover
Language
English
Topic
Industries / Service, Customer Relations, Industries / Hospitality, Travel & Tourism, Commerce
Publication Year
2021
Genre
Business & Economics
Number of Pages
288 Pages
Dimensions
Item Length
9.3in
Item Height
1in
Item Width
6.4in
Item Weight
13.8 Oz
Additional Product Features
Number of Volumes
1 Vol.
Lc Classification Number
Hf5415.5.C688 2021
Reviews
'In Colin's enjoyable, fascinating book, he shares his secrets of A+ customer service. Readers can surprise their clients and customers with what their clients and customers didn't know they wanted. That's the ultimate in proactive service.'-- Jackie and David Simon, Chairman and CEO, Simon Property Group
Lccn
2021-938576
Dewey Decimal
658.8/12
Intended Audience
Trade
Dewey Edition
23
Objectbeschrijving van de verkoper
Informatie van zakelijke verkoper
Rarewaves-USA
Kathryn Searle
10100 W Sample Rd
Ste 101
33065 Coral Springs, FL
United States
Ik verklaar dat al mijn verkoopactiviteiten zullen voldoen aan alle wet- en regelgeving van de EU.
De verkoper neemt de volledige verantwoordelijkheid voor deze aanbieding.
eBay-objectnummer:395094643497
Verzending en verwerking
Objectlocatie:
60502, Verenigde Staten
Wordt verzonden naar:
Wereldwijd
Uitgesloten:
Afghanistan, Australië, Barbados, Bhutan, Brazilië, Brunei Darussalam, Canada, Duitsland, Frankrijk, Frans-Guyana, Frans-Polynesië, Guadeloupe, Israël, Italië, Jemen, Laos, Libië, Martinique, Mexico, Nieuw-Caledonië, Oekraïne, Oostenrijk, Russische Federatie, Réunion, Spanje, Venezuela, Verenigd Koninkrijk, Wit-Rusland, Zuid-Afrika, Zwitserland
| Verzending en verwerking | Elk volgende object | Tot | Service | Levering*Zie opmerkingen over levering |
|---|---|---|---|---|
| Gratis verzending | Gratis | Verenigde Staten | Economy Shipping | Geschatte levering tussen vr, 10 mei en ma, 13 mei tot 43230 |
| Verwerkingstijd |
|---|
| Wordt doorgaans binnen 5 werkdagen na ontvangst van betaling verzonden. |
| Belasting |
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Retourbeleid
| Nadat u het object hebt ontvangen, kunt u contact opnemen met de verkoper binnen | Terugbetaling wordt verstrekt als | Kosten voor retourzending |
|---|---|---|
| 30 dagen | Geld terug, Vervanging | Koper betaalt voor retourzending |
De koper is verantwoordelijk voor de kosten van de retourzending.
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| Retourzendingen geaccepteerd |
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Ingeschreven als zakelijke verkoper
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Nice overall transaction. Recommend this seller.
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Fast shipping
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I just received it. Looks great! Very excited. I saw him with Johnny Depp and then we lost him a few months after that. Thank you so much.