1.0 WHO WE ARE
1.1 We are Lumbers Ltd (“we”), Company number 1834566. Our registered address is at 62-66 High Street, Leicester, LE1 5YP, United Kingdom. Our VAT number is 408 6040 72.
1.2 The website for our online store is www.lumbers.co.uk (the “Website”).
1.3 These General Terms and Conditions (“T&Cs”) govern the sale and purchase of products from our Website.
1.4 You can access these T&Cs via the Online Store and save them onto your computer and/or simply view them when convenient for you. The T&Cs are displayed in English. It is your responsibility to read these T&Cs carefully.
1.5 The products that appear on the Website are aimed exclusively at individuals aged 18 years and older, living in the United Kingdom. You must only purchase products for personal, private or domestic use and not for any business or commercial purposes. The commercial resale and distribution of any products ordered via the Online Store is prohibited.
1.6 Without impacting your consumer rights, any contractual terms which are not set out in this document will only be binding on our part if we have agreed to them in writing.
1.7 We may make changes to these T&Cs at any time and will update the Website accordingly. Any changes will only apply to future orders.
2.0 CUSTOMER SERVICE
If you have any questions, requests or complaints, you can contact our showroom -
• By post: Lumbers Jewellers, 62-66 High Street, Leicester, LE1 5YP, United Kingdom
• By telephone: 0116 2551233
• By E-mail: office@lumbers.co.uk
3.0 HOW THE CONTRACT IS FORMED
3.1 A binding order shall be triggered and sent only when you have entered all of the details that are necessary to place an order and you have confirmed that you have read these T&Cs before clicking the “Pay now” button. At this point you will have successfully placed your order. Before submitting your order, you can enter and modify your personal details and relevant billing and delivery address. You may also choose your preferred shipping method and means of payment. You should carefully check the details of your order on the overview page before submitting your order.
3.2 After submitting your order, you shall receive an automatic acknowledgement by e-mail, which summarises the details of your order. This automatic acknowledgement does not mean that we have accepted your order.
3.3 We are not obliged to accept your order. We reserve the right to cancel or reject an order within 7 days of receiving it if we cannot fulfil your order or if you have breached these T&Cs. We may also cancel an order if we have reason to believe that you are reselling the products for commercial gain. You shall be informed about cancellations and rejections in each case by e-mail.
3.4 The contract is formed once we follow up the automatic acknowledgement with a separate order acceptance, which will be sent to you by email.
3.5 A maximum number of 2 of the same items can be ordered per order.
3.6 If you have registered an account with us on the Website, you can see the status of your order in your personal customer area.
4.0 PRICES, SHIPPING AND DELIVERY
4.1 All prices specified on the Website are inclusive of VAT. We shall notify you about shipping costs as well as any additional costs, e.g. for an express order, gift wrapping, directly in the order form before you submit your order.
4.2 We reserve the right to change the prices for the offered items at any time and shall update the Website to reflect such changes. The price quoted at the time of the order shall be applicable.
4.3 Unless otherwise agreed, delivery shall be made to the delivery address provided by you. We shall notify you of the delivery period, during the ordering process or within 24 hours, dependant upon when the order is placed. All UK Orders over the value of £200, being delivered to the UK mainland; will receive Next Day Delivery free of charge. This delivery service is provided by Royal Mail Special Delivery before 1pm. International orders will incur extra charges at the point of checkout. Any orders placed, deemed excessive in weight will require an additional quotation. Our international deliveries are provided by DHL Couriers.
More detailed information regarding the Shipping options, our preferred couriers and the delivery process, can be found on the Delivery and Returns page of the Website.
4.4 After the hand-over of the products to the shipping company, you will receive a shipping confirmation by e-mail, containing a tracking code which you can use to track delivery.
4.5 If you change your mind or need to change any details you must notify us as soon as possible before we send you an order acceptance. Once we have accepted your order, you will not be able to make any further changes. You do have the right to change your mind via our cancellation policy procedure.
4.6 If a delivery does not reach you despite a shipping confirmation from the shipping company or if you do not receive a message from the shipping company within 2 working days from the order confirmation, you should contact our showroom as soon as possible to let us know.
5.0 PRESENTATION OF THE PRODUCT, DELIVERY PERIOD, AVAILABILITY
5.1 The essential features of the product and/or service can be found in the item description and the supplementary information on the Website. Photographs of products in advertisements, brochures, on the Website, etc. shall be purely illustrative. We reserve the right to change the products specified on the Website at any time, without prior notice and to limit the number of products that can be purchased by you.
5.2 Certain products shown on the Website cannot be ordered and purchased directly through the Website. This will be clearly indicated in the relevant product information as ‘In-store Only’. For these products customers must either visit the showroom or contact the showroom directly for further details.
5.3 If we cannot meet a delivery deadline for reasons beyond our control, we shall inform you as soon as possible, and (where possible) provide you with a new estimated delivery date. If the new delivery date is unacceptable to you or if the product is not available both parties will be entitled to withdraw from the contract with respect to the relevant product. Any payment already made will be immediately refunded by us.
5.4 We shall not be responsible for any delays caused by events outside our control such as strike and other forms of industrial action, riot, war, natural disasters, as well as delivery block by the manufacturer, upstream supplier, or third party.
5.5 The products shall be available while stocks last. In exceptional cases, there may be errors or corrections, particularly if the same product is ordered by several customers at the same time. We shall not be liable for the lack of stock or unavailability of products.
6.0 CANCELLATION RIGHTS AND RETURNS
You have a right to cancel your order under certain circumstances. Please see our cancellation policy for further details. If products are faulty then you may be entitled to a repair, replacement or a refund under the law. Please contact us at office@lumbers.co.uk to discuss this.
We will not be obligated to honour a return or cancellation if you have not followed the operating or maintenance instructions for the products, made changes to it, replaced parts or used consumables that do not correspond to the original specifications, without our prior consent. The same shall be applicable for defects resulting from improper use, storage and handling of the products, external interventions as well as the opening of products. For more details on returning your item(s) please visit our Returns page.
7.0 PAYMENT, RETENTION OF TITLE
The purchase price shall be due at the time you place your order. If you have chosen to pay using the finance option, you will need to follow the additional steps displayed on screen when completing your order.
If paying, using the finance option, then we retain ownership of the item until we receive confirmation that the deposit has been paid, along with the authorisation to dispatch the goods.
8.0 TRANSPORT DAMAGE
If products are delivered with apparent transport damage, you must report this immediately to the shipping company and contact us as soon as possible.
9.0 LIABILITY
9.1 We are responsible to you for any foreseeable loss and damage caused, as a result of failings on our part, until you receive the goods. However, we are not liable for any unforeseen loss or damage resulting from third party involvement.
We are not responsible for a damaged item, if its condition was discussed and agreed upon by both parties, when entering into the purchase contract
9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or the negligence by our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you) of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.
9.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.0 DATA PROTECTION
The collection and processing of personal data about the customer by the seller is explained in the Privacy Policy.
11.0 APPLICABLE LAW
These T&Cs are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Cancellation policy
Statutory right of cancellation.
You have a right to cancel a contract from the moment the order is placed, up until 14 days after the day you receive your order, without giving any reason.
In order to exercise your cancellation rights, you must inform us by e-mail or post by sending a letter to:
Lumbers Jewellers
62-66 High Street
Leicester, LE1 5YP
United Kingdom
E-mail: office@lumbers.co.uk
If you exercise your right to change your mind and receive a refund for the goods, you must return the goods back in the original packaging with a proof of purchase (e.g. the invoice).
Consequences of cancellation
If you cancel a contract, we will refund all payments, which were received from you, in connection with the contract (including initial delivery charges), within fourteen days from the date on which we receive the returned goods. We will use the same method for the refund, as that used for the original transaction.
We are not obliged to process a refund until we have physically received the returned products to our showroom.
You must return the products to us immediately and, in any case, at the latest within fourteen days from the day, on which you informed us about the cancellation of this contract.
The customer shall bear the costs of returning the products. We do advise in the interest of the customer that any returned products are traceable and insured for the relevant value.
We reserve the right to make a deduction from any refund owed to you due to excessive handling.
Where you cannot cancel a contract:
Cancellation rights shall not be applicable for products which are bespoke or customised or which are otherwise clearly tailored to the personal needs of the customer. This shall be applicable, for example, in case of individual engravings or changes to the products.
TERMS OF USE
1.0 THE WEBSITE
www.lumbers.co.uk (the “Website”) is owned and operated by Lumbers Ltd (‘Lumbers’, ‘we’, ‘us’ or ‘our’) and will be referred to as the ‘Website’ for the remainder of this document. The Website was developed by Absolute Design Ltd, designed by VOILÀ and managed by Lumbers Ltd.
Use of the Website is subject to these Terms of Use. By using the Website, you confirm that you accept our Terms of Use and that you agree to comply with them. If you do not agree with our Terms of Use, you must not use our Website.
Our separate Terms of Purchase set out the terms on which you can purchase products from the Website. We will only use your personal information as set out in our Privacy Policy.
Lumbers reserves the right to revise these Terms of Use fully or partially at any time so please check that you understand what terms apply at your time of use. Unless we notify you otherwise, any changes to our Terms of Use shall apply immediately.
Lumbers also reserves the right to update and change the Website from time to time to reflect any changes to our products, our users’ needs and our business priorities.
From time to time Lumbers may need to suspend, restrict or withdraw the availability of the Website (or certain parts of it, including your customer account) for business and operational reasons including vital maintenance and updates. Lumbers therefore cannot guarantee that the Website or its content will always be available or uninterrupted.
2.0 RESTRICTION OF USE AND VIRUS PROTECTION
You are responsible for your use and compliance with our Terms of Use when using the Website. We reserve the right to suspend or terminate your access to the Website (including your customer account) in the event that you have breached or repeatedly breached these Terms of Use.
Our Website is directed at customers internationally, however, please do not use the Website if you know that access to or use of the Website is prohibited in your location.
We continually monitor and update our Website and while every care is taken to ensure the integrity and security of the site, we do not guarantee that the Website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software and please make sure that this is always up to date.
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that are malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
3.0 CUSTOMER ACCOUNT
You can create a password-protected customer account by entering your e-mail address and a password here. In your customer account, you can modify your contact information, manage your billing or delivery address(es) in an address book and change your password. A user may create only one account.
Please ensure that you handle your account information carefully, treating it confidentially and preventing misuse of your account information by third parties. You must not provide this information to third parties. Without our explicit consent, you may not transfer your account information or your customer account to a third party, save where you are entitled to do this under data protection law.
You are responsible for ensuring that the information provided when creating your customer account is correct and complete. You must always keep this data up to date, in your customer account, in case of changes.
4.0 EXCLUSION OF WARRANTIES / LIMITATION OF LIABILITY
The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date including, but not limited to product availability which may change regularly.
For all users of the Website:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms of Purchase.
Please note that we only provide the Website for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
5.0 INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights (especially copyright, trademark, design and patent rights) to the contents of the Website are owned or licensed to Lumbers. All such rights remain reserved by the relevant rightsholders. Illustrations, texts, graphics, computer software, etc. which are contained in or presented on the Website may not be copied, downloaded or used in any other way for commercial purposes, unless otherwise agreed with Lumbers. Downloading or printing of individual pages and/or parts of the Website shall be permitted as long as neither the copyright notices nor other legal notices are removed and there is a notice indicating the source of the download on the download/print. If data or programmes are downloaded from the Website or reproduced in any other way, all ownership rights and intellectual property rights to the same shall remain vested in Lumbers and/or its licensors. The (full or partial) reproduction, transmission (by electronic or other means), modification, linking or use of the Website for public or commercial purposes shall be prohibited without Lumbers prior written consent and without your complete indication of the source. Lumbers grants users of the Website no rights (particularly no intellectual property rights) except those rights that are strictly necessary for your use of the Website.
5.1 INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES
Lumbers maintains business relations with various brand partners (e.g. watch and jewellery companies). A number of illustrations / photographs on our website are therefore property of third parties. The corresponding regulations in the above paragraph shall therefore also be applicable with reference to the intellectual property rights of third parties.
6.0 LINKS TO AND FROM THE WEBSITE
a. Links from third party websites to the Website
Any links to the Website require our prior written consent. You must not establish a link to our site in any website that is not owned by you. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Framing of pages of the Website (i.e. embedding into another website) is not permitted. The website in which you are linking must comply in all respects with our Terms of Use.
We reserve the right to withdraw linking permission without notice.
b. Links from the Website to third party websites
Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources and shall not be liable for any content contained within those sites.
7.0 GOVERNING LAW AND JURISDICTION
Our Terms of Use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
IN-STORE TERMS OF SALE
If you feel that you have chosen the wrong item or you have purchased a gift and the recipient would prefer something different then please contact us to discuss the situation.
If the Item was purchased in store:
So long as the item is unused and has not been engraved, personalised or modified, then you may return the item, within 30 days of its purchase, for an exchange or credit note. We do not offer a refund.
If the item was purchased as a result of distance selling:
You have the right to cancel the order from the moment you place the order, up until 14 days after receiving the item. You are entitled to a full refund, including the cost of the initial postage cost, but not the returns postage cost.
This does not affect your statutory rights.
The return of a faulty product:
Under the Consumer Rights Act 2015 all products sold must be of satisfactory quality, fit for purpose and as described.
If a product is faulty, whether purchased in store or off site, you are entitled to the following:
Up to 30 days from receiving the product -
You have the right to have a refund, (In the case of items purchased via distant selling, this would also include the initial cost of postage and reasonable postage costs incurred, when returning the item).
Up to 6 months from receiving the product -
You have the right to have the goods repaired or replaced. If an item cannot be repaired or replaced then you are entitled to a full refund in most cases.
Up to 6 years from receiving the product -
If the goods do not last a reasonable length of time according to their specifications, you may be entitled to some money back.
Any agreed refund will be provided within 14 days. This will be done using the same means of payment used for the original purchase.
LUMBERS SERVICE
Lumbers Ltd offers a repairs service for watches and jewellery. We have on-site and off-site workshops. If an item is sent to an off-site workshop, it is dispatched by secure Royal Mail special delivery or by a courier service.
We are responsible for the insurance until your treasured item is safely returned to you.
The work will be carried out by highly skilled technicians and goldsmiths with great care and unless otherwise specified, the work carried out will be guaranteed for a period of 12 months.
Any information provided by Lumbers Ltd, either written or spoken will be binding. If a price is not agreed beforehand then the work carried out will be charged for at a reasonable rate and in line with the current market place. The work will be carried out within a reasonable time frame unless a specific time scale has been quoted.
In the unlikely event that our service does not satisfy these criteria, then in compliance with the Consumer Rights Act 2015, you are entitled to the following:
The rectification of the unsatisfactory element or the carrying out of the whole service again, as necessary. This would be performed as a priority repair and at no extra cost.
If a completely satisfactory correction cannot be carried out, or cannot be completed within a reasonable time scale, then you are entitled to claim a price reduction. The amount of reduction would depending on the level of the failing. In the exceptionally rare event of a total failure this could amount to a complete refund.
