1 - Initial introduction
1.A) By making a purchase with us, you are agreeing to the following terms and conditions.
1.B) It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when making a purchase with Hollins & Hollinshead.
1.C) These terms and conditions can be alterered at any time, so you should read them every time you make a purchase on this website. The publish date is stated at the bottom of this document.
2 - The contract of sale
2.A) On occasion, an item may be mispriced. If you purchase a mis-priced item, we reserve the right to cancel the contract and relist the product at the correct price.
2.B) We reserve the right to cancel any order at any time prior to delivery, for any reason - No contract of sales exists until your order is verified by our automated algorithms or by a member of staff, at which point the order status is set to 'Pending'. Our initial order status, ‘Processing’ does not mean that a contract of sale is in place. This only means that the order has been successfully received into our system. From there on, validity and verification must take place before the contract of sale exists. Further, we reserve the right to degrade the order status from 'Processing' to 'Declined' should our order become unacceptable for any reason.
2.C) The contract made between us through any transaction is governed by the laws of England, using only the English language.
3 - Privacy
3.A) We only store necessary information required to make a purchase. Your credit card information is NOT stored by us and is always processed across a secure server. We use the online payment provider SagePay, which is recognised as one of the most secure and reliable payment providers in the world.
3.B) We do not sell or lease any of your personal information. All information left with Hollins and Hollinshead is entirely confidential.
3.C) You should be aware of our current privacy policy at the following link: Privacy policy
4 - Security
4. Your IP is logged when placing an order. This is for reasons of fraud protection. All orders are scanned strictly for fraud by our fraud department before they are shipped. If you specify a different shipping address to the billing address then your order may take longer as we have to perform the necessary checks. Fraudulent or suspicious orders may be disclosed to the appropriate authorities on their legal request.
5 - Delivery
5.A) The delivery estimate for each item is stated on the product details screen. Our next day delivery rate is almost always over 99.5%. Although we endeavour to strictly adhere to this delivery estimate, during extremely busy periods it may not be possible to meet these deadlines.
5.B) Lost deliveries. We use the Royal Mail for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are very rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as follows:
If you would like to claim compensation on a lost parcel, please wait 15 working days from due delivery date for an item sent within the UK, or 25 days for an item sent overseas (20 days for Europe). This is the time limit set by Royal Mail before they consider an item lost.
Please note that we cannot refund orders or send replacement items until it has been confirmed that the parcel is actually lost. This is because in almost every case of a delayed parcel, the item will be delivered within the above timescales.
5.C) In the case of a parcel being signed for and a delivery confirmation being available on the Royal Mail website, if the customer denies receiving the package, this is called a Denial of receipt. Under these circumstances, we must contact the Royal Mail to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.
5.D) Most orders shipped by Hollins and Hollinshead require a signature upon delivery. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot. Please note that we cannot guarantee that a calling card will be left.
5.E) Please note that in a multiple occupation building, anyone in the building is allowed to sign for the parcel to confirm its receipt. Royal Mail consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatoree.
5.F) If an item is returned to us undelivered because it was not collected or received by the recipient, we reserve the right to charge for re-delivery. If a delivery is failed, it is the customer's responsibility to contact the local sorting office to organise a redelivery or collection.
5.G) When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery. If the delivery is accepted and signed for, you will have entered into a contract to accept the item in its delivered state and, as such, we cannot assume liability for any subsequent issues surrounding loss or damage.
5.H) We reserve the right to change the shipping method of any item puchased in a promotional sale.
6 - Prices
6.A) All of our prices are inclusive of VAT. For countries outside the EU where VAT does not apply, this will be deducted automatically in the checkout process.
6.B) All manufacturers generally have price increases throughout the years, due to increases in manufacturing costs and inflation. While we try to absorb as much of these costs ourselves, these price increases are unavoidable.
6.C) We do not have control over prices listed on external sites, including Google cached listings, shopping feeds or any other site. We are not obliged to provide products for any price which is listed on an external site. However, we do offer a price match with authorised like for like stockists.
7 - Returns and the cooling off period
7.A) Please ensure you have read our refund and returns policy and understand it fully. This does not affect your statutory consumer rights.
7.B) Please be aware that returned items will first go to our head office before being forwarded on to our online department. Refunds are processed as promptly as possible. Returns volume is unpredictable in seasonal periods - most refunds are processed on the day of receipt at our online department, but please allow up to a maximum 48 hours for the refund to be complete.
7.C) Once you receive your purchased item(s), if for any reason you are unhappy or it does not meet your requirements, you may send it back for a refund as per the Distance Selling Regulations. (If notified within 7 days of receipt and returned within 30 days, a full refund will be issued, if notified after 7 days of receipt and returned within 30 days, a refund of the cost of the item less our shipping will be issued)
This amount is dependant on the service used, if the FREE Service is used it will be £3.25, if next day tracked is used it will be £4.50 and if Special Delivery is used it will be £5.95 - £12.95 depending on the weight.
7.D) Items which have been worn are not eligible under this refund policy. You may try the product on, but not wear it to be eligible for a refund.
7.E) If a visual defect is found with the item(s) on arrival (out of the box), you must notify us within 48 hours.
8 - Copyright
8.A) All text and images on this website remains either the copyright of Hollins and Hollinshead, or the copyright of the manufacturer. Usage of any of this material is prohibited, unless authorised by the copyright holder.
8.B) If you are unsure of anything stated in these terms and conditions, or you have any questions, then you should contact us before making a purchase.
Company information
www.hollinsandhollinshead.com is part of the Hollins & Hollinshead LTD group.
Registered office:
62a High Street
Congleton
CW12 1BA
Company No.: 05682492
VAT No. 570631648
These terms and conditions were last updated on 4th July 2013
