Making A Purchase
Making a Purchase could not be easier with our online store. Browse for the item's you desire and add them to your shopping cart then Click on 'checkout' where you will be asked for a few details to complete your order.
Our online payment system can accept Visa and Master Card transactions only. Unfortunately we do not have the facilities to accept American Express. Full payment will be taken when the order is processed at the end of the shopping cart.
After you have completed your order you will automatically be sent a conformation email, this indicates the order has been received by our company and does not mean that a contract exists between us, this will only occur once you have received a VAT invoice which is sent by post. (We have included this term to cover us should a problem arise with pricing, underpaid goods or if we no longer supply a particular product meaning the item could have been discontinued or is out of stock.) If we do have a problem with the item/s you have ordered you will be advised by phone or email and If you request a refund, this will be given immediately.
Cheque payments can also be sent to the address above and made payable to 'Etills Ltd'
Shipping And Handling
We charge delivery on all of our products depending how big the item and where it is going. There may be an extra charge to the cost of your order if you live in remote parts of the UK i.e. Scotland, Ireland and some parts of Wales. If you have ordered online and are in a remote part of the Country you may have to pay an extra fee on top of your order. One of our sales team would advise this issue and take a method of payment for the extra amount, as we cannot view customer details online.
Shipping charges for online orders are added at the end once completing all the steps in the shopping cart.
If you are ordering from another country, then we advise you to call our office to place your order as we will have to quote you for the delivery charge.
Delivery Schedule We shall not be liable for any failure to deliver or delay in delivery of the goods arising from circumstances outside our control including (but not limited to) lock-outs, fire accidents, and defective materials, delays in receipt of raw materials or brought goods or components.
We try to deliver products to customers within aprox 3-5 working days but we cannot guarantee this. Some items may take longer depending on where they are going to or if there is limited stock. We would advise you call or email us to check availability prior to order. Please notify us regarding late deliveries so we can take appropriate action.
ALWAYS CHECK FOR DAMAGES BEFORE SIGNING AS REFUNDS CANNOT BE GIVEN IF GOODS ARE SIGNED FOR.
Back Orders
If items are out of stock we will advise you of this and where possible we will provide you with an alternate product or offer you with an immediate refund. However if the item is no longer available you will be automatically refunded
Tax Charges
Orders made to our company that are being delivered in the UK are charged a 20.00% VAT Charge regardless of where the invoice is going to. Unless the goods are being delivered to places allegeable for free delivery i.e. the Channel Islands or Southern Ireland we have to charge VAT.
VAT redemption for people with disabilities can be added as long as a builder or plumber is fitting the products for you without charging VAT you should also have some form of documentation that suggests you are allegeable for free delivery. You can call our office and ask us to send you a VAT redemption form. Once you have filled it out and sent it to us with relevant documents from your installer, an invoice will be raised for you without a VAT charge.
(You cannot order online if you do not wish to pay VAT)
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
If you are unhappy with your purchase you can return the item to us up to 7 days after the date of delivery. Providing the item is in the same condition received by yourselves you will receive a full refund excluding all delivery costs
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0871 200 2082 (International +44 0871 200 2082) or fax us on 01763268409 or write to us at Unit 1 Whiting Way,
Melbourn, Cambridgeshire, SG8 6NA, United Kingdom
Privacy Policy
Etills do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
In no circumstances can we except back goods which have been specially procured from works or made by us to special instructions. Also we cannot accept goods which have deteriorated or have been damaged. Nothing in this clause shall oblige us to accept the return of goods and it will be entirely within our sole and absolute discretion as to whether or not the return of goods is to be accepted and under what circumstances.
When returning an item after our 7 day guarantee, which has been correctly supplied, a 15% Restocking fee and all necessary delivery charges will be taken from the total invoice amount and you will only be refunded the difference.
There are two ways of returning an item you can either send them direct to our office at your own cost. Alternatively a third party carrier can collect the unwanted goods from you. Please note if a third party carrier is used you will be liable for the charges in full.
