Payment:
We accept Bank Transfers and PayPal Payments only. Payment must be made within 48hrs of purchase. Please note that all our prices are excluding any Taxes or VAT .
If you have a problem with your order please contact us as soon as possible with your order number , delivery address and a description of the issue. We are aware that mistakes and problems can always occur but we will endeavour to get any issue resolved as quickly and fairly as possible. For the most measured and considered response we strongly recommend you to contact us via E-mail : sales@ctoservers.co.uk
Warranty Returns: If you have received a unit that develops a fault during your warranty period please contact us and we will issue a replacement item or will repair the item for you based on our Return to base warranty. Warranty is valid for products that are in the same condition as received without any modifications to the complete product ( Hardware / Software )
Returns Process & Cooling-Off Period: Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.
This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault. If your item develops a fault you are entitled to a replacement or a repair under our Return To Base Warranty which is explained below. This right to a refund doesn't apply to digital products. You can, however, ask for a digital product to be repaired or replaced if it develops a fault. And if this isn't possible, or is unsuccessful, you have the right to receive a price reduction.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges and there will be no delivery until all funds have been received.
Any items returned to us via courier "refused", "addressee gone away" or cancelled orders will be subject to full cost of the impaired delivery.
Excluded from warranty : Products supplied and used for highly intensive applications will have a limited parts warranty. Products used for Digital currency mining / Block chain mining will have their warranty VOID. Items supplied that have been modified / changed from the original specification as supplied ( Hardware / Software / Bios / Firmware ) will have their warranty VOID unless the warranty is approved by the RMA team. Customers who have modified their products are fully liable and accept to VOID warranty.
Product Descriptions
The images and descriptions of the product(s) on our websites are for illustrative purposes only and are designed to provide you with an approximate idea about the product. We try to be as accurate as possible, however we do not warrant that product descriptions or other content is accurate, completely reliable, or error free. It is the responsibility of the customer to check the compatibility and suitability of product for any particular purpose before ordering. From time to time there may be information on the website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any of these errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.
