You can trust that we will always stock the best quality products, responsibly sourced. We work hard with all our suppliers to ensure they pay full attention to the well-being of their employees, their communities and the environment in which they're based. This includes using sustainable materials and methods wherever possible, and trading ethically at all times.
We have the very highest standards when it comes to product quality, plus we regularly benchmark our branded products against the competition to ensure we're not just market-leading in quality, but also on price.
Customer contact promise
We would love you to be among the first to receive exciting offers and news about our products and services. We do this in various ways including email, post, SMS and phone, but only if you would like us to. Don't forget to visit us online, in-store and via social media for other special offers.
Your privacy is very important to us which is why we make sure you're always in control of what we do with your personal information.
This is our simple Customer Contact promise:
We'll never pass your personal details to any third for them to use for their own marketing purposes
We'll only ever use your details to help you make the most of what we have to offer. That means things like:
Tips and guidance to help you get the best out of your products
News to help you make informed choices in the things you buy
Details of new products and services
Special offers
Or simply, to get your feedback
Damaged orders
For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period, please email us through eBay messaging, during 7am - midnight, 7 days a week.
If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 1 days of delivery.
It's important that any unwanted item, unless faulty, is returned in a re-sealable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's SEALED and UNOPENED.
We hope that you're pleased with any purchase you've made or service you've received from US, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to tell us about it so that we can try to put matters right.
Compliance with laws
The eBay Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Please note we reserve the right to pursue a County Court Claim for bids placed on our site that have not been honoured. We will give every opportunity to resolve issues but we must stress that all bids placed are legally binding under Contract Law. Should we issue a claim we reserve the right to add our initial legal fees of £170.00 [our standard legal fees for drafting and issuing the County Court Claim] and any other amount connected with the civil action plus Witness costs to attend the hearing.
