Afbeelding 1 van 1
The New Gold Standard: 5 Leadership Principles for Creating a Legendary...
by Michelli, Joseph A. | HC | Good
Objectstaat:
“Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, ”... Meer lezenover objectstaat
Meer dan 10 beschikbaar / 116 verkocht
Verzendkosten:
Bevindt zich in: Aurora, Illinois, Verenigde Staten
Levering:
Geschatte levering tussen za, 22 jun en di, 25 jun tot 43230
Retourbeleid:
30 dagen om te retourneren. Verkoper betaalt voor retourzending. Details bekijken- voor meer informatie over retourzendingen
Betalingen:
Winkel met vertrouwen
Verkopergegevens
- 99% positive feedback
Ingeschreven als zakelijke verkoper
De verkoper neemt de volledige verantwoordelijkheid voor deze aanbieding.
eBay-objectnummer:193816785509
Specificaties
- Objectstaat
- Goed
- Opmerkingen van verkoper
- Binding
- Hardcover
- Weight
- 0 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 0071548335
- Book Title
- New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Publisher
- Mcgraw-Hill Education
- Item Length
- 8.6 in
- Publication Year
- 2008
- Format
- Hardcover
- Language
- English
- Illustrator
- Yes
- Item Height
- 1.1 in
- Genre
- Business & Economics
- Topic
- Training, Leadership, Total Quality Management, Customer Relations, Organizational Behavior, Personal Success, Industries / Hospitality, Travel & Tourism, Management, Corporate & Business History
- Item Weight
- 15.3 Oz
- Item Width
- 6.3 in
- Number of Pages
- 304 Pages
Over dit product
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071548335
ISBN-13
9780071548335
eBay Product ID (ePID)
64186095
Product Key Features
Book Title
New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Number of Pages
304 Pages
Language
English
Topic
Training, Leadership, Total Quality Management, Customer Relations, Organizational Behavior, Personal Success, Industries / Hospitality, Travel & Tourism, Management, Corporate & Business History
Publication Year
2008
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
1.1 in
Item Weight
15.3 Oz
Item Length
8.6 in
Item Width
6.3 in
Additional Product Features
Intended Audience
Trade
LCCN
2008-007056
Dewey Edition
22
Dewey Decimal
658.4/092
Synopsis
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization., Discover the secrets of world-class leadership When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization., Mendelssohn Perspectives presents valuable new insights into Felix Mendelssohn Bartholdy's music, biography and reception. Critically engaging a wide range of source materials, the volume includes both traditional musical analysis-based studies, and embraces lines of inquiry that are crucial to other areas of the humanities. These exciting new approaches bring a historical and interpretive dimension to Mendelssohn studies. The volume offers essays on Mendelssohn's Jewishness, his relationship with music of the past and future, music for the stage, compositional process and handling of form in both the music Mendelssohn and Fanny Hensel, and Mendelssohn's vast correspondence. German literature and aesthetics, gender and race, philosophy and science, and issues of historicism all come to bear on these new perspectives on Mendelssohn.
LC Classification Number
HD57.7.M525 2008
Copyright Date
2008
ebay_catalog_id
4
Objectbeschrijving van de verkoper
Informatie van zakelijke verkoper
Thrift Books Global, LLC
TB Thrift Books
18300 Cascade Ave S
Ste 150
98188 Seattle, WA
United States
Ik verklaar dat al mijn verkoopactiviteiten zullen voldoen aan alle wet- en regelgeving van de EU.
De verkoper neemt de volledige verantwoordelijkheid voor deze aanbieding.
eBay-objectnummer:193816785509
Verzending en verwerking
Objectlocatie:
Aurora, Illinois, Verenigde Staten
Wordt verzonden naar:
Afghanistan, Albanië, Algerije, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama's, Bahrein, Bangladesh, België, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnië en Herzegovina, Botswana, Brazilië, Brunei Darussalam, Bulgarije, Burkina Faso, Burundi, Cambodja, Canada, Centraal-Afrikaanse Republiek, Chili, China, Colombia, Costa Rica, Cyprus, Democratische Republiek Congo, Denemarken, Djibouti, Dominicaanse Republiek, Duitsland, Ecuador, Egypte, El Salvador, Equatoriaal-Guinea, Eritrea, Estland, Ethiopië, Fiji, Filipijnen, Finland, Frankrijk, Gabon, Gambia, Georgië, Ghana, Gibraltar, Grenada, Griekenland, Groenland, Guatemala, Guinee, Guinee-Bissau, Guyana, Haïti, Honduras, Hongarije, Hongkong, IJsland, Ierland, India, Indonesië, Israël, Italië, Ivoorkust, Jamaica, Japan, Jemen, Jordanië, Kaaimaneilanden, Kaapverdische eilanden, Kameroen, Kazachstan, Kenia, Kirgizië, Kiribati, Koeweit, Kroatië, Laos, Lesotho, Letland, Libanon, Liberia, Liechtenstein, Litouwen, Luxemburg, Maagdeneilanden (VS), Macau, Macedonië, Madagaskar, Malawi, Maldiven, Maleisië, Mali, Malta, Marokko, Mauritanië, Mauritius, Mexico, Moldavië, Monaco, Mongolië, Montenegro, Montserrat, Mozambique, Namibië, Nauru, Nederland, Nepal, Nicaragua, Nieuw-Zeeland, Niger, Nigeria, Noorwegen, Oeganda, Oezbekistan, Oman, Oostenrijk, Pakistan, Panama, Papoea-Nieuw-Guinea, Paraguay, Peru, Polen, Portugal, Puerto Rico, Qatar, Republiek Congo, Roemenië, Rwanda, Saint Kitts en Nevis, Saint Lucia, Saint Vincent en de Grenadines, San Marino, Saudi-Arabië, Senegal, Servië, Seychellen, Sierra Leone, Singapore, Sint-Helena, Slovenië, Slowakije, Solomoneilanden, Spanje, Sri Lanka, Suriname, Swaziland, Tadzjikistan, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad en Tobago, Tsjaad, Tsjechië, Tunesië, Turkije, Turkmenistan, Turks- en Caicoseilanden, Uruguay, Vanuatu, Vaticaanstad, Verenigd Koninkrijk, Verenigde Arabische Emiraten, Vietnam, Wallis en Futuna, Wereldwijd, Westelijk Samoa, Zambia, Zimbabwe, Zuid-Afrika, Zuid-Korea, Zweden, Zwitserland
Uitgesloten:
Barbados, Frans-Guyana, Frans-Polynesië, Guadeloupe, Libië, Martinique, Nieuw-Caledonië, Oekraïne, Russische Federatie, Réunion, Venezuela
Verzending en verwerking | Elk volgende object | Tot | Service | Levering*Zie opmerkingen over levering |
---|---|---|---|---|
Gratis verzending | Gratis | Verenigde Staten | Economy Shipping | Geschatte levering tussen za, 22 jun en di, 25 jun tot 43230 |
US $15,99 (ongeveer EUR 14,92) | US $15,99 (ongeveer EUR 14,92) | Verenigde Staten | Expedited Shipping | Geschat op of vóór vr, 21 jun tot 43230 |
Belasting |
---|
Verkoper berekent btw in |
Btw voor objectnr.193816785509
Btw voor objectnr.193816785509
Verkoper berekent btw op objecten die naar de volgende staten worden verzonden:
Staat | Btw-tarief |
---|---|
Missouri (MO) | 8.238% |
Retourbeleid
Nadat u het object hebt ontvangen, kunt u contact opnemen met de verkoper binnen | Terugbetaling wordt verstrekt als | Kosten voor retourzending |
---|---|---|
30 dagen | Geld terug | Verkoper betaalt voor retourzending |
De verkoper is verantwoordelijk voor de kosten van de retourzending.
Details retourbeleid |
---|
Retourzendingen geaccepteerd |
Betalingsgegevens
Betalingsmethoden
Ingeschreven als zakelijke verkoper
Feedback verkoper (5.220.647)
Dit object (4)
Alle objecten (5.220.647)
1***a (2)- Feedback gegeven door koper.
Afgelopen 6 maanden
Geverifieerde aankoop
The book received was in excellent condition! It was also signed by the author. I received my order very quickly! Thank you!
2***e (755)- Feedback gegeven door koper.
Meer dan een jaar geleden
Geverifieerde aankoop
east deal and a fair price
d***a (640)- Feedback gegeven door koper.
Meer dan een jaar geleden
Geverifieerde aankoop
Fast shipping!! Perfect product...thank you!
u***g (590)- Feedback gegeven door koper.
Afgelopen maand
Geverifieerde aankoop
A+
.***t (230)- Feedback gegeven door koper.
Afgelopen maand
Geverifieerde aankoop
Me, a Jew, says this is something every Jewish Baseball Fanatic needs.
_***c (83)- Feedback gegeven door koper.
Afgelopen maand
Geverifieerde aankoop
Great. Good seller