QUESTIONS/QUERIES
We are a fully UK licensed ELV company who sells quality parts at a very good price. We aim to give a 100% customer satisfaction.
If you require additional information please feel free to contact us: LANCASTER AUTO BREAKERS on 01524 840161 or 07732326264.
If you wish to view the item before making a purchase you are welcome to visit us at: Unit 39, Lune Industrial Estate, Lancaster, LA15QP
OTHER SERVICES WE PROVIDE
Scrap your old car legally and for free, please note that we are registered with the Environmental Agency and with our local authority, so if you have an unwanted car we will collect it for free (locally), notify DVLA and you can rest a sure that all has been done the right and legal way.
We also offer vehicle transport and 24 hr recovery service.
PAYMENT
We accept payment by PayPal, postal order and cash on collection
ADVISORY
All engines, gear boxes, starter motors, etc. have codes and part numbers. Please do not assume that if the vehicle is the same year and engine size/capacity as yours, it is the same. As vehicles with the same CC, year and valves can have different parts fitted, if the engine has a different code the engine will be different. Therefore when buying an engine or other parts please contact us or your mechanic so we can check and make sure you are buying the correct part.
PLEASE NOTE: The parts we sell are from auto-salvage and secondhand cars and, as such, these parts will sometimes have small marks on them from everyday use, i.e. stone chips. These minor blemishes will not be pointed out but any marks we consider significant will always be listed in the description. Some parts will require cleaning/washing before use and soft trim may require valeting.
WARRANTY
All engines and gearboxes come with 30 days warranty. All other parts come with 14 days.
SHIPPING
All items purchased are packaged and dispatched on a first bought first dispatched basis. We aim to clear all items within two days of purchase.
All large items are dispatched via TNT and small items via Royal Mail First Class Mail.
Once dispatched all items should be with you within 24 hours. Please note that items purchased on weekends and Bank Holidays are dispatched the next working day. Tracking details can be provided upon contacting us on the telephone number supplied.
Packaging is recycled whenever possible to keep cost and environmental impact down.
NON REFUNDABLE AND RETURNABLE ITEMS
We will exchange or refund faulty parts. Please check goods on receipt and DO NOT SIGN for them if they are damaged.After signing for items,they will be counted as RECEIVED IN GOOD CONDITION,as insurance will not cover them. Faulty/damaged goods MUST be notified WITHIN 24 HOURS OF RECEIPT . Refunds/replacements are for parts only, carriage charges are not included therefore are non refundable. All warranty installations must be carried out by a certified/reputable fitter as improper installation will void this warranty and all claims must be presented within the timescale stated for the warranty to be valid. All returns must be made within 14 days after receiving the item. All items we supply are security marked. All items are available for collection on site; please ring to confirm that the item you are interested in is still available before you set off.
Please note when returning items for whatever reason please make sure they are well packaged for transit purposes, as if the item is received back damaged no refund will be given nor a replacement sent.
Please note we can’t send replacements or give refunds until the original item has been returned to us and has been inspected.
When returning goods please include original receipt as this will speed up the refund or replacement to be sent.
FEEDBACK
We are asking all buyers to please leave us a good feedback if they are happy with the item and service and we will do the same. If an item arrives late or damaged please contact us first to resolve the problem before leaving a negative feedback.
