Delivery Policy:
We ship to the UK only, including Northern Ireland the Channel Islands and all off-shore Uk Islands.
If the listing specifically states that we ship to other destinations, then only that listing is available for non Uk Shipping and no other listing.
Some areas have Surcharges in the likes of
Aberdeen, Guernsey, Highlands, Northern Ireland, Isle of man, Isle of white, Jersey, Channel Islands and other remote areas, however if you are unsure please email or call us.
ebay default postage is applied to England and Wales only.
Please contact us if you have any queries on surcharges before purchasing the item as your item will not be shipped if a surcharge occurs and you will be notified via email upon purchase.
Products which are sent via courier for next day or 48 hour delivery service, this service will not applicable to destinations which incur a surcharge
Delivery Terms
1) We only ship to the address on Paypal. If you require a specific address to ship the order to, please make sure that you enter this in the eBay or Paypal confirmation box before confirming payment. We will not ship to any other address under any circumstances unless agreed to us via email before dispatch.
2) Once you place an order, you are binding into a legal contract. So do not buy or bid unless you intend to complete the purchase.
3) We will pursue all unpaid items for all charges and fees after 10 days of payment not being received.
4) Although we ship very fast we do not guarantee a specific date or day for delivery as that is in the hand of the Courier company used, Full tracking details will be provided to customers upon dispatch, most of our delivery are scheduled for weekdays only, we do offer a weekend and timed delivery, this would incur an additional cost, prices vary please enquire..
5) Large Order items will be delivered via haulier service, Unless specified the delivery will be to the kerbside only, Please note the drivers are not insured to go beyond this point, it would be essential if help is at hand when taking large order deliveries, if the delivery is to a flat or apartment the delivery will be to the main entrance door only.
However we do offer a two man in house delivery service please enquire for this special service, additional charges apply for this service.
Please Note: some large orders may contain Multiple packages, the of chance is they might not be delivered on the same day, please note this process is out of our control.
Delivery Protection
All deliveries are protected with insurance, any damages or losses occurred in transit will be handled accordingly, Please check packages upon arrival, once you are satisfied, please sign the delivery agreement of acceptance.
However if the item arrives damaged do not worry just declare on the delivery agreement "damaged" (not declaring damaged will void the insurance.)
upon declaring the items is damaged We will issue any replacement free of charge,
all items that have been damaged in transit, will be collected by our courier it is a customer's responsibility to acknowledge this and help with return as in the state it arrived.
Furthermore we would require some photographic evidence in regards to the claim, insurance company will not pursue any claims without this proof.
Returns Policy
1) We offer a no quibble 7 day money back guarantee for all goods shipped correctly that are not required. The buyer will be responsible to return the goods unopened and in the original condition as it arrived, the buyer is responsible for the return cost of postage.
2) For items which are faulty on receipt, you must notify us within 7 days via e-mail through ebay only, We will then issue you with a reference number and that should be quoted on all future correspondence. Faulty items will be collected all cost will be levied by us, upon receipt we will either replace or refund the item subject to confirming that the item is faulty, some photographic evidence will be required to pursue the replacement or refund
3) If a wrong item is received, please email us, we will therefore immediately get the correct item to you and collect the wrongly delivered item.
4) upon opening the packaging if an item is faulty and damaged, please email us, we will therefore immediately get this resolved for you asap, hence we do require photographs to get the issue resolved more swiftly and acuurately.
Customer's Liability
5) If and when a return is requested in accordance with the sale contract, you the customer must take reasonable care of the item(s).
Under the Distant Seller Regulations, customers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them, and liaise with the seller until completion.
Please note: that any items which are assembled have been accepted and are therefore not covered by our 7 day initial return to base policy,
we hold the right to inspect the returned product, for any reason if there has been alterations, or damaged an item by trying to repair it themselves or getting someone else to do it, (contact us via email for any help and support)
6) Mattresses opened are exempt from returns due to health and hygiene reasons.
Refund Policy
Refunds are processed within 30 days of receiving the product back from you in satisfactory condition.
British Standards
All items sold by Accessory Box are fully compliant with British Regulations and Standards. We do not cut corners unlike many retailers we strive to bring you the best in quality and the highest standards available.
True Value for Money
Before buying Accessory Box would like to make it absolutely clear that all items that we offer for sale are 100% brand new and in their original packaging. Accessory Box do not sell ex catalogue or damaged items. Customers are often surprised at our extremely low prices and the many auctions that start from 99p! This is purely because our products do not come from wholesalers; we deal direct with the manufacturers with whom we have exclusive contracts for the goods we Retail.
This is reflected in our prices and the many exclusive items we offer. Some of the items we sell are also available from high end retailers but due to their massive overheads they are unable to offer the savings we do.
Colors and shades
It is virtually impossible to 100% accurately portray colors of furniture in pictures. Factors such as your monitor settings or a particular lighting used when taking marketing photographs can affect shading. Colors may vary slightly from batch to batch, therefore we cannot accept color or shade differences as faults.
As most of the items we sell are very much sought after the availability of our items is very limited. This is not because we buy in small quantities but due to the volume we sell. stock levels will diminish very rapidly. We urge all winning bidders to make payment within 7 days to ensure that your item is reserved.
If we offer at e-Bay auction we will always keep items to one side to fulfill the order of the winning bidder. However it is very important not to presume that we have more than one available unless specifically stated, if you need a second matching item please e-mail ahead to check.
Please unpack all products carefully. unless item is found to be faulty. We will examine the goods to determine whether the fault or damage occurred before or after delivery and the decision will be made at our discretion. Should you need to return the item please repack in the original packaging.
Payment Policy
1) ALL of our prices are inclusive of VAT. We are a VAT registered company and can provide VAT receipts upon request.
2) We only ship to the address on Paypal. We will not ship to any other address under any circumstances
3) Once you place an order, you are binding into a legal contract. So do not buy or bid unless you intend to complete the purchase.
4) We will pursue all unpaid items for all charges and fees after 10 days of payment not being received
5) If you would like to cancel an order please contact us via ebay. If the item has not been dispatched we will refund and cancel the order.
6) We accept payment by PayPal, Visa, Visa Delta, MasterCard, MasterCard Debit, Switch / Maestro and Solo.
About Us
Here at Accessory Box we are always increasing our product range so please have a look at the 'Newly Listed' section to view our latest products.
Customer relations is very important to us and our dedicated team answer all E-mails within 24 hours
Our mission is to provide customers with high quality products at competitive prices and with an excellent customer service.
Welcome to Accessory Box
