Privacy Policy
Introduction:
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us through eBay or other sales platforms.
Information We Collect:
- Personal Information: When you purchase items from us, we collect personal details like your name, email address, shipping address, and payment information.
- Usage We may collect information about how you access and interact with our website, such as your IP address, browser type, and pages visited.
How We Use Your Information:
- To process transactions and deliver items.
- To communicate with you about your orders, inquiries, or issues.
- To improve our services, products, and customer experience.
- To comply with legal requirements and protect against fraud.
Data Protection:
We implement strict security measures to protect your personal data against unauthorized access, loss, or misuse. We do not share your personal information with third parties, except as necessary to process payments and fulfill orders.
Your Rights:
You have the right to access, update, or delete your personal information by contacting us directly. You also have the right to opt out of receiving any promotional communications.
Engine & Gearbox Policy
Condition of Engines & Gearboxes:
All engines and gearboxes sold by us are used and tested before being listed for sale. While they are pre-owned, we ensure they are in good working condition, with clear notes on mileage and any known issues.
Warranty:
We offer a 30 or 90-day warranty on all engines and gearboxes unless purchased in-person or stated otherwise. This covers mechanical failure but does not cover damage caused by improper installation or misuse.
Installation Guidelines:
Engines and gearboxes must be installed by a professional qualified mechanic. Failure to follow proper installation procedures can void the warranty. We recommend the following checks before installation:
- Replace the timing belt and all seals.
- Use new fluids (engine oil, gearbox oil, etc.).
- Ensure correct installation according to the manufacturer’s guidelines.
Returns & Refunds:
If the engine or gearbox is found to be faulty within the warranty period, please contact us for a return and inspection. Refunds or replacements will be offered for faulty items after inspection.
Returns Policy
Eligibility for Returns:
You may return most items within 30 days of receipt, provided they are in their original condition and packaging. Electrical parts, however, are non-refundable unless they are defective.
Process for Returns:
To initiate a return, please contact us with your order number and details of the item you wish to return. We will provide a return shipping label, and once we receive the item, we will process your refund or exchange.
Restocking Fee:
A restocking fee of 20% may apply to certain returns, especially for large or custom parts. This will be clearly stated in the product listing if applicable.
Return Shipping Costs:
Return shipping costs will be the responsibility of the buyer unless the item was received damaged or defective.
Mechanical Parts Policy
Condition of Mechanical Parts:
All mechanical parts are thoroughly inspected before being listed for sale. Items such as suspension components, driveshafts, and braking systems are sold as used, and their condition will be clearly described.
Warranty:
We provide a 30-day warranty on mechanical parts unless otherwise specified. This covers parts that fail due to manufacturing defects or prior wear that was undisclosed. It does not cover damage due to improper installation or mishandling.
Returns:
Defective mechanical parts can be returned for inspection. After verifying the defect, we will issue a refund or provide a replacement part.
Electrical Parts Policy
Condition of Electrical Parts:
Due to the nature of electrical components, all electrical parts (such as ECUs, sensors, and wiring harnesses) are sold as tested, and their condition is clearly stated in the listing. Electrical parts are often non-returnable unless faulty.
No Returns on Electrical Parts:
Due to the possibility of incorrect diagnosis or improper installation, electrical parts are non-refundable unless the item is proven to be faulty.
Warranty on Electrical Parts:
Electrical parts may be sold with a limited 0-day warranty, covering only defective components, not issues caused by incorrect installation or other faults.
Exterior Parts Policy
Condition of Exterior Parts:
Exterior parts such as bumpers, doors, and body panels are used and will often show signs of wear. We aim to describe any visible damage in the listing and provide clear photos of the condition.
Returns for Exterior Parts:
Exterior parts are eligible for returns if the item was damaged during shipping or not as described in the listing. Cosmetic imperfections such as minor scratches or dents will be noted in the description and are not grounds for returns.
Collection Policy
Collection from Yard:
Customers can choose to collect purchased items directly from our breakers yard. Collection must be arranged in advance by contacting us, and all items should be collected within 7 days of purchase.
Collection Requirements:
Please bring proof of purchase and identification when collecting an item. We may require additional documentation for larger items like engines and gearboxes.
Shipping Policy
Shipping Timeframes:
We aim to dispatch all orders within 1 business day of receiving cleared payment. Delivery times will depend on the shipping method chosen at checkout and the buyer’s location.
Shipping Costs:
Shipping costs are calculated based on the weight and size of the item. Some larger items, such as engines and gearboxes, may require freight shipping. We offer competitive rates and can arrange for tracked delivery.
International Shipping:
We currently ship to the UK and selected international destinations. International buyers are responsible for any customs duties, taxes, or additional charges applicable in their country.
Damaged Items:
If an item arrives damaged, please contact us immediately. We will arrange for a return and replacement or refund where appropriate.
Collection Policy:
Collections are welcome please see the listed guidelines for collections:
-We will require a deposit before getting the part off the vehicle if it is still on it.
-If no deposit is paid, customer will have to wait till it is taken off, no guarantee of time.
-Customer must only enter the reception, no access in the yard as it is an operation area.
-You will be required to show ID or proof of purchase for any online order collection.
