Dealing with us and what it means
We need to have your payment for the price of the goods and delivery before the order is fully accepted, once the lovely money exchanges hands we promise to despatch your goods to you on a speedy service and as long as you have given us a mobile number, you will receive a text giving you a delivery slot. You will also get an e-mail telling you that your order is confirmed. Sometimes the road and traffic can prevent our normal swift delivery and delays can occur, we are sure you would forgive us if this did happen.
Sometimes we cannot accept an order
If we cannot complete your order due to lack of stock, if you live outside our delivery area, or the nasty credit card company does not pay up, we will let you know by e-mail and perhaps we can start the process again.
Overseas visitors
From time to time we run special offers on Cosatto.com . Unfortunately all promotional prices including bundle discounts are applicable to UK customers only. Please visit your countries local Cosatto stockists website for offers available in your country.
How much does it all cost
The prices of our lovely stuff is advertised on the website and the delivery charges are also clearly marked, remember that we cannot always deliver to every location (islands, outer Hebrides, you know what we mean). We know that you may be disappointed to hear this and we will sympathise but cannot offer any compensation.
Returning our lovely stuff
When you get your Cosatto item, if you do not agree with us that it is lovely stuff and you just do not like it, we will have it back from you. Please pack it all away again in all of the original packaging, contact us by e-mail let us know your order number as it will speed things up - and we will arrange an uplift from the address of your choosing. As soon as we get it back, we will quickly give it the once over, making sure that it is in tip top condition, ie. it has not been outside, there are no crumbs, no stains and no funny smells. We will then credit you in full for the product but sadly not the carriage.
When you get your parcel, if the box is damaged tell the driver and write it on his note, if the goods are damaged inside, sent us an e-mail straight away and we will sort it out for you.
Bumf Notice
None of the above affects your statutory rights as a consumer this is a quick, simple explanation of what we can do for you when buying our lovely stuff.
Governing Law – the contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
What to do now
Browse and shop until your heart’s content, we love our stuff, we put our heart and soul into every product. We hope you love it too and so once you purchase a Cosatto product you are one of the family. Check out our website, facebook, instagram and blog. We love people and people love us.
Contacting Us.
If you have any questions about Our Site or this Privacy Policy, please contact us by email at cuddle@cosatto.com, by telephone on 01204 861007, or by post at Cosatto Ltd, Bentinck Mill, Bentinck St, Farnworth, Bolton, BL4 7EP.
