ARROW MODELS is a family owned business established in 1990 and located near the beautiful seaside resort of Scarborough, North Yorkshire, England. Be confident that you are dealing with retail professionals with many years of experience who understand your needs and will provide excellent service and after sales support! The team at Arrow Models work hard to supply good quality products and provide the highest levels of customer service and we hope that you will be happy with your purchase. If you feel that your shopping experience is anything less than 5 stars then please contact us immediately so that we may have the opportunity to resolve any issues. We are available 9am to 5pm, Monday to Friday and closed weekends and Public holidays.
PRODUCT DETAILS:
We take great care to present the products as accurately as possible. However, descriptions and images are supplied by manufacturers and distributors and we cannot guarantee their accuracy and errors may occur. Images may not be an accurate representation of the actual products due to factors such as the colour capabilities of your device.
DELIVERY:
Times specified for delivery are from date of dispatch and not date of order. Free delivery and any other optional shipping costs are only for the UK mainland excluding Northern Ireland, the islands and parts of the Scottish highlands. For delivery to these areas outside the UK mainland please contact us for a quote prior to making a purchase. Please note that free delivery excludes shipments weighing more than 30Kg or oversize parcels, also restricted products such as aerosols, lithium batteries, etc. For express delivery services, orders and payment must be received by 1 p.m. Delivery excludes weekends and public holidays unless it is actually offered by a specific delivery option. Same day dispatch is not guaranteed although we aim to dispatch orders within 24 hours, excluding weekends and public holidays. The vast majority of orders are delivered within the period for the stated service e.g. 24 or 48 hours but we will not be held responsible for delays outside of our control e.g. bad weather, breakdowns, customs delays, carrier delays, the extremely busy Christmas period, incorrect address details, etc. Please ensure that there is someone at home to take receipt of the delivery. Many of our delivery services will require a signature on receipt. If there is no one at home then a card will normally be left advising you how to arrange collection. If an order cannot be delivered and is returned to us then you will be liable for any re-delivery charges. If a shipment is lost due to you providing incorrect delivery address details then we will not be responsible for the loss. Upon receipt of your order, please take great care to check that it is correct. You must inform us by telephone or email of any defective, damaged or missing products within 48 hours.
RETURNS:
We offer a 30 day return policy but returns for refund are only accepted if the product is unopened, not used and with the retail packaging in the original condition as supplied and fit for resale. Returns under warranty do not cover accidental damage or misuse. If the product has been opened and used then any refund will be at our discretion and may only be partial to compensate for checking, testing, repairs, repackaging, etc. Refunds will exclude our original shipping/postage/insurance costs and may incur a restocking charge. Please ensure the product is complete with all accessories and adequately packaged to prevent any damage in transit.
DISCLAIMER:
All products comply with UK laws and are primarily intended for use in the UK. We offer no guarantee as to their suitability for use in other countries. It is the responsibility of international buyers to ensure suitability before purchase. Please pay particular attention to the differences in domestic voltages and plug types for electrical items.
Your purchase is deemed as acceptance of our terms and conditions and forms a legally binding contract of sale. If you do not agree with our terms then please do not make a purchase.
