We are a local shop based out of New York! We pride ourselves on our amazing customer satisfaction. With our nearly 100% customer review rating, you can't go wrong with us! We offer an amazing return policy with a full refund on new items if the seal is not removed (a 30% restocking fee applies on new games that are removed from the seal) and full refunds on all used products. We are open to communication, message us with any questions and we will reply within the same day! Thank you for considering Game Star as your designated eBay shop for video games and systems!