Shipping
All items are dispatched between Monday to Friday, excluding national holidays and weekends. Your orders will be dispatched in one working day and the latest will be two working days.
International buyers there is a parcel weight limit of 2kg for items. Items over a certain value will be sent signed for.
Packaging
All vinyl’s are sent out in vinyl mailers and stiffeners for extra protection. Please note that if you require your item to be sent out a different way, example wanting the vinyl removed from the sleeve. Please contact me prior to dispatch. Any other items will be sent out in secure packaging or boxed appropriately.
Delivery
If you have not received your item please contact your local sorting office first to see if it is being held for you there, which tends to be the case most times. In the event that the item is not being held at the local sorting office please contact me to try and resolve the matter first.
Problems & Feedback
If you have not received your order or not completely satisfied with it please contact me first, as your feedback is very important to me. Issues can be very easily resolved with a quick email.
Unpaid Items Dispute
If you have a problem with paying for an item please contact me. In the event that once you have won an item and not paid for the item, you will be contacted to arrange payment with in 4 Days of the purchase and if payment is not made then an unpaid case will be opened.
Customer Services & Communication
I will try to ensure that all customers are happy with there purchase that they have made and that they have a hassle free experience. I will send out an email once the item has been dispatched. I will answer all questions as soon as possible.
