Our Terms and conditions of sale are as follows:
UK Shipping:
All our items are shipped directly from our stock within one working day of purchase.
Large letter size items are shipped via Royal Mail.
Smaller items are shipped via Royal Mail/Yodel/Evri depending on the current parcel situation - please check on your order which courier was used.
Larger items are shipped via DHL
Items over 1.4 metres in length or 3 metres around widest point will be posted out with DX Secure
Prices quoted for DHL/DX deliveries are for UK mainland only and not for delivery zones 2 and 3 - Northern Ireland, Channel Islands, Scottish Highlands and Islands. These areas all incur delivery surcharges from courier suppliers.
UK Delivery times are as follows:
Please note we are not responsible for delivery times and they may vary depending on destination and during peak periods.
Royal Mail 24 – Aim to deliver within 1-3 working days but allow up to 15 working days before an item is declared lost *.
Royal Mail 48 – Aim to deliver within within 3-5 working days but allow up to 15 working days before an item is declared lost *.
DHL Next Day – Next working day.
Please note that all delivery times quoted are from time of dispatch. We will dispatch all items with either on the same day or next working day of the order being placed.
* We cannot guarantee Royal Mail 24 and 48 delivery times. When purchasing an item on these delivery services you are entering an agreement to allow up to 15 working days from dispatch for your item to be delivered. Do not purchase the item if you do not agree to these conditions. If your item is delayed we advise you check with your local Post Office sorting depot as Postmen often don't leave a card when attempting delivery.
International Shipping:
All our items are shipped directly from our warehouse on the same day if bought before 1PM
Smaller items are shipped via Royal Mail International Tracked.
Larger items are shipped via courier depending on a country.
Buyers outside the UK are responsible for any customs or import duty charges incurred with your purchase.
If the shipping cost is not listed for your country then please email us and we will get a cost for you where possible. Do not purchase or pay for an item without getting a shipping cost first.
Shipping quotes for international courier items are valid only for the date they are given and we reserve the right to decrease/increase the price accordingly on different dates due to fluctuations in courier delivery prices.
International Delivery times are as follows:
Please note we are not responsible for delivery times and they may vary depending on destination and during peak periods. The delivery times listed below are for the time Royal Mail aim to deliver to the individual countries National postal service. Once the item has been passed to the foreign postal service we cannot control the subsequent delivery times as they vary for different countries.
Royal Mail International Tracked by Air :
Western Europe – Allow up to 20 working days for an item to be delivered to the destination countries national postal service *.
Rest of the World - Allow up to 25 working days for an item to be delivered to the destination countries national postal service *.
Please note that all delivery times quoted are from time of dispatch. We will dispatch all items with either on the same day or next working day of the order being placed.
* We cannot guarantee Royal Mail International Tracked by Air delivery times. Once the item has reached your countries national postal service the subsequent delivery time can vary depending on each country.
Other International courier services – Delivery time is dependent on buyer location and delivery services available.
International Courier costs:
Higher cost and larger items will be posted out with a courier.
If the postage cost for your destination is not shown then items are charged individually depending on parcel size and weight and we will need to get you an individual quote. Do not purchase or pay for an item without us getting a shipping cost for you first!
Please note we will need the buyers contact telephone number for all International courier deliveries in case the courier needs to contact you regarding delivery. Items cannot be sent without a contact telephone number. Courier will also send you an email to your registered eBay email, please do not ignore it. If any customs chargers apply, you will need to pay for it.
Return Policy:
Buyers can return their order within 30 days of the delivery date. A return request has to be submitted by the buyer and accepted by us before returning an item. The item has to be returned within 7 days of the return request being accepted in its original packaging, unused and in the same condition it was received. It is the buyer’s responsibility to ensure the parts are returned via a secure method. Refunds will only be issued once the part has been returned and inspected. Return shipping costs will not be refunded.
Parts ordered incorrectly by the buyer that have been fitted will not be accepted for credit.
For parts that are faulty we will require the vehicles full chassis number and a diagnostic fault report before the part is accepted for return.
Queries/Contact us:
If you have a question on any of the items we have listed then use the 'ask seller a question' feature and we will do our best to quickly answer your query to the best of our knowledge. Please do not send multiple messages as this only causes confusion when we send a reply! All queries will be responded to via eBay messages Monday-Friday (excluding national holidays) during office hours. If there is any urgency, please call us. Our office are 9am to 5pm
Please bear in mind the following information before submitting a query:
Please read the listing description, all the info we have about the items are there. We are unable to do checks for yourself with a VIN or REG number.
We include as much information as we can in our listing descriptions so please read them clearly before asking a question.
Some parts sold by us are covered by manufacturer's warranty, please see the leaflet with the item to register your warranty. All parts sold come with a 30 day guarantee by us.
You are responsible for ensuring that any purchase you make satisfies your own, personal requirements subject to any specific requirements you highlight to us before purchase.
Our items are already priced with big discounts over the RRP therefore we do not accept offers on our items.
Parts quoted as left side and right side are viewed from the rear of the car. So left is nearside and right is offside (UK).
We strongly advise that you have already checked which part number you need for your car before ordering an item. You could do this with a main dealer or by checking the part number on your old part. You can then search our shop listings to see if we have the part number you need. Remember that VWG uses a lot of the same parts across many makes and models. We cannot list all these variations in the listing title so using the part number search is the best way to see if we have the part you need!
The 'Application guide' is to be used as a guide only and whilst we try and include as much information as possible variations on part numbers can occur with different models/engines and vehicle chassis breaks etc. You must therefore ensure that you have checked that the part number listed is the correct one for your specific car before ordering.
Feedback:
If you are happy with your purchase and the service we have given then we kindly ask you leave us positive feedback and 5 star detailed seller ratings upon delivery of your item. Should you feel the need to leave anything else please contact us first and give us the opportunity to put it right! We will reciprocate all positive feedback once we know you are happy with your purchase.
