Terms and Conditions
Thank you for taking the time to look at the terms and conditions which are applied to all orders that are placed upon this website.
Please note that these terms and conditions are inline with Distance Selling Regulations (2000) and are designed to both protect the consumer and the retailer.
DELIVERING PARCELS
To place an order you will be asked to provide a valid email address so that we can send a confirmation email as soon as your order has been dispatched. This helps you to know when your delivery will be made. In most cases, this email will contain a tracking number and a link to the website of our nominated courier to enable you to track the status of your delivery. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
If we make a mistake, we will do our best to solve the problem and find an outcome that is suitable for you. If your order will get lost or undelivered within 7 days from
Contact Details:
The contact address for Northfinuk can be found below:
NorthFin UK Ltd.
8 Otter Gardens
Bar Hill
Cambridge
Cambridgeshire
CB23 8ED
Purchasing Goods:
When purchasing online a number of terms and conditions apply to the transaction. All products that are listed within the Company’s website are subject to availability. On occasions, it may not be possible for the Company to supply the ordered products. In these circumstances you will be contacted via email or telephone, and should no suitable alternative be available your order will be cancelled and fully refunded. The Company will not be responsible for compensating you for any losses which you may suffer if the Company does not supply the products that have been ordered.
The Company reserves the right to refuse to supply the goods ordered to you, and the receipt of a confirmation email from the Company does not constitute a contract between the Company and you. Should the company refuse to supply you with the goods that you have been ordered, a full refund will be provided to you.
When purchasing via the Company’s website, you will not own the products that have been ordered until the Company has received the payment in full.
Pricing and Accuracy of Information:
All of the prices indicated upon our website are in Pounds Sterling and include VAT at the appropriate rate. The amount of VAT Payable will be clearly shown within the checkout process of the website. The Company reserves the right to amend prices at any time.
Should an order be placed for an item which is inaccurately priced, the Company will contact you to arrange the necessary amendments to the transaction. Should the revised price be unacceptable to you, the Company will provide you with a full refund and cancel your order. If the Company is unable to contact you regarding the matter, the order will be refunded and cancelled.
Delivery:
The Company endeavours to ensure that all orders placed before 13:00 GMT on a working day are dispatched upon the same day, however this will not always be possible. Ordinarily you will receive your order within 3 to 5 working days. Please note that the Company does not guarantee the delivery timeframe of any order placed. The Company shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of an order. Should you have not received your order within 28 days of placing it, you may contact the Company quoting your order number. The Company will then provide you with an estimated delivery timeframe or alternatively may offer a full refund.
When delivered to you, it is your responsibility to inspect the goods that have been received.
The Company will not accept any liability for any loss or damage that has been incurred during transit unless the Company has been informed in writing (or via email sent to northfinuk@gmail.com within 2 working days. The Company reserves the right to either dispatch a replacement(s) or missing item(s), or to provide a refund for the item(s) damaged or missing.
The flat rate delivery charge applies for all addresses upon the mainland UK excluding the Scottish Highlands, Isle of Man, Isle of Wight and Northern Ireland. This is due to couriers passing additional charges to these areas. Should an order be placed from one of these locations, we will contact you to inform you of the additional charges applicable, at which point there will be an opportunity to cancel the order with a full refund being provided.
Cancelation and Returns:
There are a number of circumstances when you may wish to cancel and/or return goods ordered. Should you find that an order placed is unsuitable for your requirements, the Company will provide you with a full refund for any UNUSED and UNOPENED item(s) returned to us within 30 days of purchase excluding the original postage cost. On such occasions, you must contact the Company in writing (or via email sent to northfinuk@gmail.com), quoting your order number and the item(s) that you wish to be returned, prior to returning the product(s).
Once the Company has received and acknowledged your requirement, they will provide you with the necessary procedure which you must ensure is followed. The Company will provide a full refund for these item(s) once received in original condition, excluding any carriage charges that may have been incurred when initially dispatching the order. When returning goods, we recommend that you use a courier or deliver them personally to us. The Company accepts no responsibility for damage that is incurred in transit when returning goods, or for goods that are lost in transit.
