OUR VERY SIMPLPE TERMS AND CONDITIONS
1) ALL OUR SHIPPING IS EITHER VIA ROYAL MAIL (3-5 DAYS WORKING DAYS DELIVERY) OR 24 HOUR COURIER (1-2 WORKING DAYS DELIVERY) DEPENDING ON THE WEIGHT ON AN ITEM.
2) WE SHIP ONLY TO THE ADDRESS SUPPLIED BY PAYPAL
3) ALL FAULTY ITEMS ON DELIVERY MUST BE RETURNED TO US WITHIN 14 DAYS OF RECEIPT BY A DELIVERY METHOD THAT IS TRACKABLE IN CASE OF LOST ITEM
4) ALL ITEMS NOT REQUIRED OR ORDERED INCORRECTLY CAN BE RETURNED TO US WITHIN 14 DAYS OF RECEIPT, UNOPENED AND SEALED FOR A FULL REFUND MINUS THE POSTAGE COSTS FOR SENDING THE ITEM OUT. FOR ITEMS WITH FREE POSTAGE 25% OF THE SELLING PRICE WILL BE DEDUCTED FROM THE REFUND. THE ITEM MUST BE SENT BACK VIA A TRACKABLE METHOD.
5) ANY ITEM SENT INCORRECTLY MUST BE RETURNED WITHIN 7 DAYS OF RECEIPT IN ITS ORIGINAL PACKAGING, UNOPENED AND UNUSED, FOR A REFUND OR REPLACEMENT.
6) FOR ITEMS DISPATCHED VIA COURIER, CUSTOMERS NEED TO CONTACT US WITHIN 2 WORKING DAYS OF THEIR ITEM BEING DUE FOR DELIVERY IF THEY HAVE NOT YET RECEIVED IT. THIS ALLOWS US TO CHASE IT UP ON TIME WITH THE COURIER.
7) WE WILL NOT BE ABLE TO REPLACE OR REFUND AN ITEM DISPATCHED VIA ROYAL MAIL THAT HAS NOT BEEN RECEIVED UNTIL 7 WORKING DAYS HAVE PASSED. THIS IS A R/M RULE AND NOT OURS, AS THEY DO NOT CONSIDER AN ITEM LOST UNTIL THIS TIME.
8) IF ANY ITEM IS RETURNED TO US BY THE COURIER DUE TO INCORRECT OR INCOMPLETE ADDRESS, NO ONE AVAILABLE TO TAKE THE DELIVERY AT ADDRESS, CUSTOMER NOT CALLING FOR THEIR ITEM AFTER DELIVERY WAS ATTEMPTED- WE RESERVE THE RIGHT TO CHARGE POSTAGE AT THE GOING RATE FOR RE-DELIVERY. IN THE EVENT OF A REFUND REQUEST WE WILL DEDUCT THE POSTAGE PAID FOR THE ITEM FROM THE REFUND AMOUNT.
9) ONLY CONTACT US THROUGH EBAY MESSAGING PLEASE. WE WILL NOT REPLY TO DIRECT E-MAILS.
10) NO COLLECTIONS AS WE ARE AN INTERNET SELLER ONLY.
11) PAYMENT BY PAYPAL ONLY. NO OTHER METHOD WILL BE ACCEPTED.
12) THE ITEM COMES WITH 1 YEAR WARRANTY.
13) THE WARRANTY COVERS MANUFACTURER DEFECTS AND FAULTS RESPECTIVELY.
14) THE WARRANTY RUNS FROM THE DATE OF PURCHASE TO THE END OF THE WARRANTY PERIOD STATED ABOVE.
15) THE WARRANTY DOES NOT INCLUDE DAMAGE CAUSED BY INCORRECT FITMENT, LACK OF MAINTENANCE OR NEGLECT DUE TO A LACK OF CHARGING.
16) A BATTERY WILL NOT BE EXCHANGED UNDER WARRANTY IF IT IS FLAT.
17) IF THE CUSTOMER SUSPECTS THE ITEM IS FAULTY THEY MUST FIRST CONTACT US.
18) WE WILL ADVISE THE CUSTOMER OF THE RETURNS PROCEDURE TO ALLOW US TO TEST THE ITEM FOR THE SUSPECTED FAULT.
19) PLEASE NOTE THAT THE CUSTOMER IS RESPONSIBLE FOR THE COST OF RETURNING THE ITEM TO BE TESTED AS PART OF A WARRANTY CLAIM.
20) IN THE EVEN THAT THE ITEM IS FAULTY WE WILL REFUND THE RETURN COST PAID BY THE CUSTOMER AND WILL SHIP A REPLACEMENT BATTERY.
21) IF THE ITEM IS NOT FAULTY, IT WILL BE SHIPPED BACK TO THE CUSTOMER AT THE CUSTOMERS COST.
