ONLY contact us via ebays messaging system with any enquiries, this is the fastest method for us to link to your order/item to deal with your enquiry. Please do not phone us - one of us suffers from impaired hearing, it is difficult to use the phone!
Books from UK Family run Booksellers.
Please note the delivery estimate is an estimate, not a promise - we are at the mercy of the Royal Mail
Items ordered on a Friday and over the weekend are dispatched on Monday , but are prepared over the weekend so cannot be cancelled after midnight on a Saturday.
We cannot accept an item is lost in the post until 15 days AFTER the delivery estimate, this allows for all avenues to be explored.
We are sorry, if you make an error with your delivery address, this cannot be rectified after dispatch, we are not responsible for these errors.
You have the right to return your order in brand new condition for a full refund within 30 days of receipt. Items must be returned in the same type of packaging as received eg a solid board envelope.
Please note any claims for items not received are fully investigated with the royal mail who will aid in prosecution for false claims.
Puzzle and colouring books sometimes have minor imperfections, this is the nature of the printing and publication process.
Purchasing from us means you agree to all the above.
