Opening Times
You can place your order with I-Personalize at any time 24/7 365 days of the year.
Telephone support is available Monday to Friday from 9am until 4pm see contact details on the listing for details.
Email me via eBay any time, all emails are responded to as soon as possible
Customer collection is not available.
SHIPPING
Following receipt of payment, your order will be processed and dispatched via the postal service chosen or stated on the listing. Every care is taken to ensure you receive your product in immaculate condition and products are placed in secure packaging to ensure they are not damaged during transit. For UK customers, standard second class shipping is free of charge and delivery is expected 2-3 days from dispatch. I also offer the option to upgrade to first class post and recorded delivery, or next day delivery guaranteed by 1.00PM .
Please note that next day/recorded delivery items will require a signature upon arrival. If nobody is available to sign for the parcel, it will be returned to your local sorting office for you to collect at your earliest convenience.
INTERNATIONAL BUYERS
Shipping is at the cost stated on the listing, delivery can be expected approximately 3-5 days for European destinations and 5-7 days for the rest of the world from dispatch.
DELAYED AND LOST PACKAGES
Whilst delivery timescales can be estimated, please note that this is not guaranteed on standard delivery services. Occasionally items can get lost in transit or delayed due to weather conditions or high volume delivery periods (especially around Xmas). Royal Mail does not class an item as ‘lost’ until 15 working days for domestic post and 30 days for international post have elapsed from date of dispatch. No refund can be offered for delayed/lost items until this period has passed and we are at liberty to open a claim against them. You can then request a full refund, or a replacement for the lost product.