Poker Supplies Ltd have a registered office at Dene Ridge, Asquith Avenue, LS27 9QX specialise in the supply of fun gaming equipment for the home. These terms relate to the online shopping portal hosted by eBay for Poker Supplies Ltd. These Terms and Conditions are between Poker Supplies Ltd and you, and applies to all transactions. Please read this Agreement carefully before you place your order.
Shipping & Delivery
We always try to pack and ship your order within 24 hours, although we cannot always guarantee this. If you require your goods urgently, please contact us via eBay contact manager or via telephone on 07813 700296. When your goods are packed we will ship as per the service you have paid for. Standard delivery is normally Royal Mail 48, which should take between 3-7 working days. Alternatively we may ship via Hermes, with a similar shipping lead time. Urgent shipments are usually shipped via UPS or Royal Mail Special Delivery within the UK. European and worldwide shipments will be via the lowest cost shipper offering a registered service which may take up to 14 days depending on the supplier. Again if you require your goods within a certain time, please contact as as above to let us know prior to ordering. Please note, Royal Mail 24 and 48 are not guaranteed services and may take anywhere up to 21 days without compensation.
Returns & Replacements
Right to Cancel Goods (Retail Sales Only):
Please see Returns Policy
Damaged / Missing Goods:
When goods are delivered via a carrier it is your responsibility to check that the package has not been damaged on route by the carrier – most carriers have the customer sign that the goods have been “received in good condition” – if you are unable to check the delivery fully before signing please ensure you cross this phrase out and clearly mark the consignment note “UNCHECKED” otherwise the carrier will be unlikely to honour any claim which may arise once the goods have been checked.
If goods do arrive damaged please notify us with 48 hours of receipt after this time we will be unable to consider any claim for missing / damaged product. Unfortunately many carriers require photographic proof of any damage. As such we will require you to keep all packaging in the event of a claim for damage to goods. Please take images of the damaged packaging and items and contact us via hello@pokersupplies.uk
If goods are damaged / missing we will supply replacement product or alternative goods to the original order value – it is not company policy to offer a cash refund under such circumstances.
If Royal Mail services have been used by Poker Supplies Ltd in good faith to deliver the goods to you and the goods have not arrived, and where the goods were not requested via any express service – you must allow up to 14 days after the date of despatch before we are able to claim for the loss of goods – it is recommended to opt for express services if possible.
If you have decided to use the Ebay export service, please take up your query direct with Ebay as we have no access to this
Ordering
By ordering from Poker Supplies Ltd, you agree to this Agreement and the Terms and Conditions described below. Feel free to contact us at any time prior to ordering from our site. There are many things to consider when deciding on your product of choice and we are here to assist every step of the way.
Acceptance of Orders:
All orders are subject to acceptance by Poker Supplies Ltd. Your order will have been accepted by the provision and supply of a Confirmation of Order from us. At this point, a binding contract will be created in accordance with this Customer Service Agreement. If the item you require is out of stock, or the price has increased between the time of the order and our acceptance of it, we will contact you to advise such. You will then need to confirm to us whether you wish to proceed or not.
Payment, Pricing & Promotions
All prices quoted stated in GB£ Sterling.
Listings and Descriptions:
Poker Supplies Ltd makes every effort to ensure that the product descriptions and photographs provided on our websites and any other media are accurate and life-like. Whilst the reproduction of colours and styles contained on the photographs shown on this website and other media are as accurate as image and photographic reproduction will allow, Poker Supplies Ltd cannot accept responsibility for slight variations in colour or style.
Payment:
Please see our payment policy
All outstanding balances must be cleared payment prior to your goods being delivered.
Any special order items will be advised at time of purchase or before if you have contacted us before placing your order. Please be sure that you understand your right to cancel as outlined below.
Clerical Errors:
Poker Supplies Ltd use all reasonable endeavours to ensure that all information on this website is accurate. In the unlikely event that an incorrect price is displayed in relation to any product on this site due to a clerical, typographical or pricing error, Poker Supplies Ltd shall have the right to refuse to accept any order or cancel any contract to supply such product whether or not the order has been confirmed.
Viewing Orders
If you choose to create an account on our site you can check the progress of your order by logging in and viewing the order
Updating Account Information
You can change your account information at any time by logging into your account on our website, or by writing to us at Poker Supplies Ltd, Dene Ridge, Asquith Avenue, Leeds, LS27 9QX
