Our Terms and Conditions and Privacy Policy (Please Read)
Privacy policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through eBay.co.uk or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including eBay or any third party services you access through eBay. You can reference the eBay Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised eBay to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate bid to improve my services; and 2) Compliance with the Ebay Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the eBay Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
eBay. I share information with eBay as necessary to provide you my services and comply with my obligations under both the eBay Seller Policy and eBay Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Margaret Stevenson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at margaret@aflockoffleece.co.uk
Non U.K. buyers please use Pay pal ONLY. For UK residents I accept PAY PAL
My postal charges include all packaging, handling and insurance fees. We use Royal Mail as our main postal provider, but the actual service used may vary depending on a variety of factors. Should your order be urgent you will need to use special delivery service, this may cost more than quoted prices (please ask)
Delivery Schedule
You will receive an e-mail confirming the dispatch of your items, if not check with your eBay account for confirmation. We expect all UK deliveries to have arrived no later than 7 days after dispatch All European deliveries to have arrived no later than 14 days after dispatch All other destinations to have arrived no later than 28 days after dispatch Of course we do expect most deliveries to arrive much quicker than quoted but should yours be one of those that doesn't please e-mail us and we will attempt to trace it for you. Please note that some deliveries maybe at holiday times or other reason can take longer.
Non Delivery
In the event that a parcel is returned to us because Royal Mail or other courier was unable to deliver or not collected from the depot, then the customer must bear the cost of a redelivery.
New Items
In the unlikely event that your purchase isn't quite what you thought, simply send us an e-mail to let us know and pop it in the post to us unused and in its original packaging for a full refund. The cost of the return must be born by the recipient. All returns must be notified to us within 7 days of receipt and postmarked no later than 30 days after dispatch (45 days for Europe and 60 days for the Rest of the World)
Second-hand (sold as seen) Items
We will occasionally sell items as second-hand, these will always be described as so and we will offer no return policy on such items unless items are described incorrectly or that are faulty, any complaint should be notified to us immediately. If you do experience any problems please e-mail us in the first instance and I will endeavour to solve your problem.
We will leave FEEDBACK for all our customers once you have received and are happy with your items. Just leave us a positive to say they have arrived. Please do not leave negative or neutral feedback without contacting us first as most problems can be fixed easily.
